Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Dipsikha Ray

Pune

Summary

Accomplished Cloud Support Engineer with a proven track record at Cognizant Technology Solutions, enhancing cloud integration and DevOps platform efficiency by 33%. Expert in AWS Cloud, adept in leveraging programming skills for innovative solutions. Demonstrates exceptional problem-solving abilities and a commitment to elevating customer satisfaction through advanced troubleshooting and best practices guidance.

Overview

3
3
years of professional experience
1
1
Certification

Work History

Technical Support Engineer

COGNIZANT TECHNOLOGY SOLUTIONS
Kolkata
05.2022 - Current
  • Provided customers with cloud and Windows expertise and support, with configuration guidance increasing integration smoothness by 33%.
  • Developed a DevOps platform along with the Development and Engineering team that aimed at meeting the needs for capacity, scale, and reliability, as well as filling feature gaps, enhancing overall productivity by 28%.
  • Created user accounts in Active Directory while maintaining proper security protocols.

Cloud Support Engineer

Cognizant Technology Solutions
Pune
05.2022 - Current
  • Performed RCA for service downtimes by administering extensive diagnostics, which enabled continuous development velocity, leading to 40% shorter downtimes.
  • Utilized Wireshark, network monitor, TCP dumps, etc., for analyzing logs to provide modifications to the overall design, as well as determining the root causes for any performance issues.
  • Implemented advanced troubleshooting techniques that provided unique solutions to AWS customers’ needs, peaking customer satisfaction levels at 100%.
  • Guided clients on best practices regarding AWS cloud technologies, which led to a 20% surge in performance.
  • To implement software load balancing services like application gateways (WAF), load balancers, and traffic managers, in addition to diagnosing performance and stability-related issues, resulting in a 35% average increase in performance.

Education

Master of Technology - Computer Science

Kalinga Institute of Industrial Technology
Odisha,India
04-2022

Skills

  • Cloud Platform Expertise: AWS Cloud
  • Programming & Scripting: Java, Python, C, R, Java
  • Database: MySql, PostgreSQL, SQL Server
  • Infrastructure Automation Tools: Terraform
  • Data-Warehouse -ETL Tools, Teradata, Snowflake
  • Other Technical Skills: Git, Docker, Kubernetes, Jenkins, Elasticsearch

Certification

  • Python Challenge Winner from HackerRank
  • Winner of the SQL Hackathon Challenge

Timeline

Technical Support Engineer

COGNIZANT TECHNOLOGY SOLUTIONS
05.2022 - Current

Cloud Support Engineer

Cognizant Technology Solutions
05.2022 - Current

Master of Technology - Computer Science

Kalinga Institute of Industrial Technology

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Dipsikha Ray