DIPTENDU KAR
Program Manager
Summary
Digital Transformation | Operational Excellence | Process Improvement & Automation | RPA | Customer Experience
Overview
13
13
years of professional experience
16
16
years of post-secondary education
3
3
Certificates
Work History
Global Program Manager
HP Inc
01.2020 - Current
- Drive proactive planning and execution of optimized automation roadmap addressing the strategic & tactical business priorities
- Build a strong, long-term automation strategy (adopting customer centric, automation first principles) and execute on the transformation roadmap
- Deploy RPA projects across various Contact Support center teams worldwide
- Managing multiple projects under Automation program amounting to high process efficiency, Business Savings and Customer satisfaction
- Work with Operations, IT spread over multiple geographies to deliver successful RPA implementation projects.
Program Manager
Asia Pacific, HP Inc
01.2017 - 01.2019
- Manage Efficiency Programs – oversee Headcount, Process improvement Projects
- Member of Finance Management team: work within diverse teams to Flash and manage monthly Spend, long Term spend Planning, Headcount Management, Value Capture
- Manage Discretionary spend for the entire Care Center Team.
Project Manager
HP Inc
01.2013 - 01.2017
- Managed projects to promote and Drive Customer shift to Support Website
- Act as Point of Contact for consulting changes related to HP.com and support web site (for all Asia-Pacific Web pages)
- Manage New Products and Services Introduction for APJ Contact Centers
- Manage business development across Asia Pacific Contact Center by driving implementation of CRM modules (Salesforce, MS/DynamicsCRM)
Operations Support Manager
HP Inc
01.2012 - 01.2013
- Manage New Products and Services Introduction for Asia Pacific Contact Centers
- Headcount Management for 300 member India Print support Team
- Running Small Scale projects for Operations to improve their KRA's.
Team Leader
HP Inc
01.2010 - 01.2012
- Led a team of 25 members to provide Customer Support on Commercial Laser Jet printers
- 2
- Managed small-medium scale projects to drive Op's metrics improvement
Technical Support Engineer
HP Inc
01.2008 - 01.2010
- Support customers with resolving complex technical issues faced in Top-of the line HP PC and Print Products.
Education
Kendriya Vidyalaya
01.1990 - 01.2002
Bachelor of Engineering - Electronics and Communication
S.J. C Institute of Technology
01.2003 - 01.2007
Skills
- Program leadership
Certification
Project Management Professional (PMP) Certified
Timeline
- Pursuing PGP in Machine Learning and AI (Great Lakes Institute)
01-2022
Project Management Professional (PMP) Certified
12-2021
Global Program Manager
HP Inc
01.2020 - Current
Program Manager
Asia Pacific, HP Inc
01.2017 - 01.2019
ITIL
07-2013
Project Manager
HP Inc
01.2013 - 01.2017
Operations Support Manager
HP Inc
01.2012 - 01.2013
Team Leader
HP Inc
01.2010 - 01.2012
Technical Support Engineer
HP Inc
01.2008 - 01.2010
Bachelor of Engineering - Electronics and Communication
S.J. C Institute of Technology
01.2003 - 01.2007
Kendriya Vidyalaya
01.1990 - 01.2002
Similar Profiles
Lauren SmithLauren Smith
Sr HR Business Partner at HP IncSr HR Business Partner at HP Inc
Valerie Herrera De RamirezValerie Herrera De Ramirez
NA Market Onboarding Program Manager at Hp IncNA Market Onboarding Program Manager at Hp Inc
ANGIE LOWMANANGIE LOWMAN
Senior Director, HP Solutions Operations at Hp IncSenior Director, HP Solutions Operations at Hp Inc
Rajni TripathiRajni Tripathi
Technical Solutions Representative II at HP IncTechnical Solutions Representative II at HP Inc
Adrian SantosAdrian Santos
Global Program Manager at JLLGlobal Program Manager at JLL