Dipti Darshan Samje

• Manage the entire partner ecosystem for professional services, ensuring effective contractual service delivery
• Drive the execution of partner strategy and initiatives to achieve continuous improvement and meet KPIs
• Review and negotiate Master Service Agreements (MSAs), service levels, and operational agreements for projects and managed services
• Develop strong relationships with service partners and provide commercial and contractual guidance to secure optimal outcomes
• Lead tendering and subcontract activities to deliver better solutions and cost efficiencies for new business and RFPs
• Analyze supplier performance and identify opportunities for process improvement
• Collaborate with cross-functional departments to ensure smooth service delivery
• Successfully negotiated contract terms and pricing, leading to significant cost savings
• Implemented performance metrics review process, driving service quality improvements

Account Governance Executive

Role Overview:
As an Account Governance Executive, my responsibilities include overseeing client accounts, ensuring compliance with company policies, managing risk, and optimizing account performance. This role involved maintaining strong client relationships, monitoring contractual obligations, and driving governance frameworks to support operational excellence and business continuity.

Key Responsibilities:

1. Account Governance & Compliance:

• Ensure adherence to contractual commitments, regulatory requirements, and internal policies.
• Monitor compliance with governance frameworks to uphold business integrity and standards.
• Conduct periodic audits and compliance reviews to assess account health.

2. Stakeholder Management:

• Act as the primary point of contact for account governance matters.
• Collaborate with internal teams (Legal, Finance, Operations, etc.) to ensure seamless account management.
• Organize and lead client reviews, governance meetings, and performance discussions.

3. Risk Management & Issue Resolution:

• Identify and mitigate risks associated with account operations.
• Investigate and resolve escalations related to service delivery, compliance, and operational challenges.
• Develop and implement risk mitigation strategies to enhance operational resilience.

4. Performance Monitoring & Reporting:

• Track and report key account governance metrics and performance indicators.
• Analyze trends and provide actionable insights to improve account performance.
• Prepare and present periodic governance reports to senior management.

5. Process Improvement & Best Practices:

• Identify inefficiencies in governance processes and recommend improvements.
• Ensure governance structures align with industry best practices and evolving regulations.
• Promote automation and standardization to enhance operational efficiency.

• Managed procurement of products and services, including contract evaluation and supplier negotiations
• Ensured compliance with relevant regulations and internal procurement policies
• Developed and maintained strong supplier relationships to ensure seamless operations
• Streamlined procurement processes, resulting in enhanced operational efficiency
• Successfully negotiated favorable contract terms with key vendors

• Led procurement initiatives for new business deals, managing over $3Bn in third-party spend
• Partnered with Sales and Delivery teams to develop winning supply chain solutions
• Managed strategic supplier relationships to ensure best-value pricing and contract alignment
• Ensured third-party engagement and smooth contract implementation
• Increased win rates for new business pursuits by leveraging strategic supplier relationships
• Mitigated legal and financial risks by aligning third-party terms with client contractual requirements

• Acted as the single point of contact for all third-party labor requests in the AMEA region
• Developed and executed account transformation plans to ensure compliance and value creation
• Delivered cost optimization programs through strategic sourcing initiatives
• Improved procurement processes to enhance service delivery efficiency

• Managed vendor performance for underpinning contracts across internal and external vendors
• Evaluated partner performance metrics and aligned SLAs and SLOs
• Established a centralized vendor performance management process, enhancing service quality

• Managed business operations for MWS, tracking PO data, invoice approvals, and compliance reporting
• Recognized as Best Performer for streamlining business operations and improving compliance

• Centralized focal point for multi-vendor projects in ITO accounts, managing escalations and SLA compliance
• Improved SLA compliance from 25% to over 85% through vendor performance monitoring

• Managed vendor services across India, ensuring service level compliance and service improvement
• Awarded Best Performer within the first six months for maintaining high service levels

• Managed a team of engineers providing network solutions and PC assembly services