Dipti Mahajan
Customer Success & Management
Bengaluru
Summary
Professional with 4+ years of experience in SaaS and integration platforms. Adept at managing strategic client portfolios, onboarding customers, orchestrating the delivery of entitlements, and optimizing platform usage. Proven track record in driving value realization and passionate about cross-functional collaboration, customer advocacy, and using data to improve customer outcomes.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Senior Analyst- Customer Success
Boomi (Previously Dell)
03.2024 - Current
- Lead cross-functional programs: Coordinate with product, customer success, marketing, and technical teams to plan, execute, and deliver strategic initiatives.
- Drive insights and continuous improvement: Monitor key performance and customer experience metrics for community with data-driven insights to recommend optimizations to executive stakeholders.
- Gather customer feedback continuously to improve Boomi community offerings.
- Design, configure, test, and roll out Boomi community updates in production.
Customer Success Manager
HealthAsyst
11.2022 - 03.2024
- Managed 15+ enterprise accounts with $2.5M in revenue, maintaining and growing upsells by 10%.
- Led onboarding and platform adoption strategies to help customers achieve their KPIs and maximize ROI.
- Resolved escalations by working cross-functionally with Product, Tech, and Support teams.
- Built customer success plans outlining key metrics, risk factors, and business value realization strategies.
- Delivered quarterly business reviews and insights to executive stakeholders.
Business Development Executive
HealthAsyst
04.2021 - 11.2022
- Partnered with the Sales team to develop compelling sales and demo materials tailored to solution areas.
- Responded to RFIs and RFPs by coordinating inputs from SMEs, and technical leads.
- Conducted market and client research to understand needs, and present differentiated solutions.
- Oversaw the planning and coordination of key business development initiatives and customer engagements.
Education
MBA - Marketing
Christ University
Bengaluru, India 04.2001 -
B.Tech - Computer Science
Amity University
Noida 04.2001 -
Skills
Customer management
Onboarding, Adoption, Upselling
Metrics Reporting & Data Analytics
Program Management
Cross-functional Collaboration
Feedback Loops & Customer Advocacy
Contract Lifecycle Understanding
Excel, Power BI, Google Analytics
SQL
Salesforce, Zendesk, Zoho CRM, Jira, Qualtrics
Certification
Certified Scrum Master- Scrum Alliance
Accomplishments
- Class Representative in MBA (2020-2021)
- Theatre: Certification of participation in Stage Play(Amity Youth Fest)
- Certificate of life management program for youth (LMPY)
Timeline
Senior Analyst- Customer Success
Boomi (Previously Dell)
03.2024 - Current
Customer Success Manager
HealthAsyst
11.2022 - 03.2024
Business Development Executive
HealthAsyst
04.2021 - 11.2022
MBA - Marketing
Christ University
04.2001 -
B.Tech - Computer Science
Amity University
04.2001 -
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