Dipti Patel
Tarneit
Summary
Senior Sales Associate with over 16 years of experience in sales and management, recognized for consistently exceeding sales targets by 10%-12%. Expert in negotiation, customer service, and problem-solving, driving team performance and enhancing client satisfaction. Proficient in Salesforce and Microsoft Office to streamline sales processes, with a goal of expanding market influence and achieving strategic growth.
Overview
17
17
years of professional experience
Work History
Business Development Manager
Voltex Solar & Jims Energy
South Morang
05.2024 - Current
- Lead strategic partnerships, driving measurable growth in client base and revenue
- Develop tailored business strategies, achieving significant market expansion
- Analyze market trends to optimize sales processes and enhance customer engagement
- Collaborate with cross-functional teams to implement innovative solutions
- Identify and resolve client challenges, ensuring high satisfaction and retention
- Spearhead business development initiatives, driving revenue growth through strategic partnerships and innovative sales approaches in the solar energy sector
- Develop and implement long-term strategies to expand market share, identifying emerging trends and capitalizing on new opportunities in renewable energy
- Foster strong relationships with key stakeholders, aligning cross-functional teams to achieve company objectives and enhance customer satisfaction
- Analyze market data and competitor activities to refine business strategies, ensuring Voltex Solar remains at the forefront of the industry
- Pioneer new business models and service offerings, adapting to evolving customer needs and technological advancements in solar energy solutions
- Spearhead strategic partnerships in solar energy, driving market expansion and revenue growth through innovative business models and emerging trend analysis
Insurance Representative
TAL Life Limited
Melbourne
07.2023 - 05.2024
Senior Sales Associate
Oliver Hume Corporation
Melbourne
05.2021 - 07.2023
- Facilitate client inquiries, ensuring positive experiences and policy understanding
- Achieve monthly sales and KPI targets through effective client relationship management
- Maintain accurate records and collaborate for efficient application processes
- Educate clients on insurance products, enhancing their decision-making
- Consistently achieve 100% compliance score, demonstrating regulatory expertise
- Drove sales and KPI targets within a dynamic team, facilitating client inquiries and managing policy renewals to enhance customer satisfaction and retention
- Bridged communication between clients and underwriters, initiating pre-assessment processes while fostering effective interdepartmental relationships
- Maintained meticulous records and documentation, generating accurate quotes and ensuring 100% compliance score, demonstrating deep understanding of industry regulations
- Educated clients on insurance products, providing comprehensive understanding of options and delivering positive experiences through online and phone interactions
- Trained new sales staff, enhancing skills and boosting team performance
- Reported sales data weekly, aiding strategic decisions and growth
- Exceeded sales targets by 10%-12%, contributing to company success
- Monitored team performance, offering feedback to improve outcomes
- Developed sales plans, expanding market share and increasing revenue
- Drove consistent 10%-12% sales growth, optimizing team processes and enhancing customer acquisition strategies for increased market share and revenue
- Mentored new sales personnel, fostering a culture of continuous learning and skill development to align with company policies and sales objectives
- Compiled comprehensive area and competitive reports weekly, providing critical insights to General Managers and Project Directors for strategic decision-making
- Implemented proactive management strategies and refined sales training programs, resulting in substantial profit growth and improved team performance
- Led sales team to consistently exceed targets, driving substantial profit growth through refined strategies and enhanced customer acquisition methods
- Mentored new sales personnel, fostering a culture of continuous learning and skill development aligned with company objectives and industry trends
Customer Service Officer
Vision Life Sciences
Point Cook
01.2019 - 04.2021
- Promoted company brand and unique offerings through personalized customer service
- Collected customer feedback and made process changes to exceed customer satisfaction goals
- Communicated with clients regarding account services, statements, and balances
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns
Sales Consultant to Store Manager
TRAVELEX PTY LTD
Geelong
02.2015 - 06.2017
- Worked As a Forex sales Consultant, to Store Manager
- Duties: Sales, Store Management, Cash handling
- Achievements: KPI, Sales Revenue increased 23.8%
Sales Associate- 2IC
David Jones
Sydney
06.2009 - 02.2012
- Answered customer telephone calls promptly to avoid on-hold wait times
- Contacted clients to verify account information and maintain accuracy, resulting in 82% increase in client satisfaction
- Recommended products to customers, thoroughly explaining details
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns
- Provided primary customer support to internal and external customers
- Responded to customer requests for products, services, and company information
- Used company troubleshooting resolution tree to evaluate technical problems and find appropriate solutions
Sales and Customer Service Coordinator
Child fund Australia
Sydney
04.2008 - 03.2009
- Solved unresolved customer issues
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals
- Always adhered to all confidentiality requirements
- Managed over 80 customer calls per day
- Met all customer call guidelines including service levels, handling time and productivity
- Resolved associate, tool and service delivery issues revealed by statistical reports
- KPI achiever always maintained between 95% to 100%
- Strong leader of customer support staff and Service team
- Maintained up-to-date knowledge of product and service changes
- Investigated and resolved customer inquiries and complaints in an empathetic manner
- Spearheaded training initiatives to keep all customer service team members operating consistently with strong call management abilities
- Worked with corrective action teams to assess historical solutions and make proactive procedural adjustments
Education
Advance Diploma - Business Management
Australian Nationwide College
11.2011
Bachelor of Commerce - Advance Auditing and Management
The MS University
India04.2002
Skills
- Sales
- Customer Service
- Customer engagement
- Negotiation
- Microsoft Office
- Goldmine
- Salesforce
- Xero
- Market analysis
- Customer relationship management
- Sales forecasting
- Effective communication
Timeline
Business Development Manager
Voltex Solar & Jims Energy
05.2024 - Current
Insurance Representative
TAL Life Limited
07.2023 - 05.2024
Senior Sales Associate
Oliver Hume Corporation
05.2021 - 07.2023
Customer Service Officer
Vision Life Sciences
01.2019 - 04.2021
Sales Consultant to Store Manager
TRAVELEX PTY LTD
02.2015 - 06.2017
Sales Associate- 2IC
David Jones
06.2009 - 02.2012
Sales and Customer Service Coordinator
Child fund Australia
04.2008 - 03.2009
Advance Diploma - Business Management
Australian Nationwide College
Bachelor of Commerce - Advance Auditing and Management
The MS University
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