Dipti Sanyal
Mumbai
Summary
Over 21 years of experience in operations and resource management, specializing in niche portfolios such as IBM, Microsoft API, and automation. Proven track record in critical sectors including emerging markets, insurance, manufacturing, and energy. requirements. Strong skills in forecasting, planning, and training to align with future resource demands. Strategic planner and operational leader with strong background improving the performance, productivity, efficiency, and profitability of organizational operations.
Overview
21
21
years of professional experience
1
1
Certification
Work History
Business Operations -Sr Manager
LTM
10.2013 - Current
- Maintained demand utilization rates at 80% through effective resource forecasting and planning.
- Developed and maintained standard operating procedures for daily operations.
- Analyzed workflow data to identify areas for process improvement and optimization.
- Streamlined operational processes to enhance efficiency across business units.
- Trained new trainees, integrating them into people supply chains.
- Determined optimum mix of internal recruits and contract resources for projects.
- Planned proactive recruitment for critical skills to support ongoing business growth.
- Collaborated with global talent management group to identify suitable opportunities.
- Handled global resources and projects, influencing allocation decisions impacting expenses and margins.
- Achieved monthly fulfillment targets by driving delivery teams for timely customer feedback.
- Coordinated cross-functional teams to implement strategic initiatives and projects.
Sr Executive
L&T Infotech
10.2012 - 09.2013
- QA tester for Standard Bank – SA BFS client.
- Tested wide range of software and applications, applying various testing techniques and methodologies.
- Part of the pilot batch to travel onsite for the transition process.
- Led a team of 4 members for rewriting regression test cases, exceeding goals and reducing total test case count.
Senior Analyst
JP Morgan
08.2006 - 05.2012
- UAT testing of various payment methods, working on IACH product of J. P. Morgan Chase & Co. enabling its customers to use a broad range inter-bank fund transfers including Book Transfers, Domestic Transfers, Cross Border Transfers and Advice.
- Reconcile the originator and beneficiary accounts for the swift messages MT191 & MT199. Processing messages received from Beneficiary banks instructing us to pay charges to them in USD currency.
Team member
E-Funds International Pvt Ltd
01.2005 - 08.2006
- Handled outbound customer calls. Dealing with remortgage process. Helping the customers in completing the paperwork.
Education
MCOM -
Mumbai University
01.2008
BCOM -
Mumbai University
01.2004
Skills
- Resource forecasting & planning
- Conflict Management
- Data analytics
- Service Delivery
- Operation
- Resource allocation
Certification
- ILead Certification
- NCFM Banking
- ISTQB Foundation level
References
Will be made available on request
Hobbies and Interests
- Exploring new places
- Listening to music
Personal Information
Marital Status: Married
Languages
- Hindi
- Marathi
- Bengali
- English
Timeline
Business Operations -Sr Manager
LTM
10.2013 - Current
Sr Executive
L&T Infotech
10.2012 - 09.2013
Senior Analyst
JP Morgan
08.2006 - 05.2012
Team member
E-Funds International Pvt Ltd
01.2005 - 08.2006
MCOM -
Mumbai University
BCOM -
Mumbai University