Dipti Shah

• Used strong analytical and problem-solving skills to develop effective solutions for challenging situations.
• Adaptable and proficient in learning new concepts quickly and efficiently.
• Organized and detail-oriented with a strong work ethic.
• Strengthened communication skills through regular interactions with others.
• Assisted with day-to-day operations, working efficiently and productively with all team members.
• Proven ability to learn quickly and adapt to new situations.
• Reviewed existing policies and procedures to make recommendations for enhancing work productivity, recruitment, hiring processes, and talent management.
• Liaised between management and employees to deliver conflict resolution, alleviate problems, and interpret compensation and benefits policies.
• Planned and managed recruitment activities for new hires using strategic personnel, staffing, and position management practices.
• Reviewed and screened applicant resumes to identify qualified candidates.
• Oversaw and managed hiring process and assisted human resources.
• Resolved employee complaints and grievances successfully through mediation and collaboration.
• Monitored employee attendance and performance, addressing issues in accordance with company policies and procedures.
• Developed and coordinated employee training programs to improve productivity and performance.
• Developed and maintained positive relationships with external vendors, insurance providers and benefits administrators to establish trust and rapport.
• Briefed job applicants regarding responsibilities, benefits and schedules to provide information regarding job specifications and logistics.
• Managed payroll processing and benefits to compensate employees for service rendered.
• Fielded employee inquiries related to insurance, pension plan, vacation, sick leave and employee assistance.
• Maintained personnel records and statistical data to establish accuracy and compliance with applicable regulations.
• Partnered with departmental managers to ascertain hiring needs and subsequently provide candidate recommendations.
• Administered employee benefits programs and assisted with open enrollment.
• Collaborated with managers to identify and address employee relations issues.
• Improved organizational filing systems for confidential employee records, resulting in improved accessibility and efficiency.
• Worked alongside global business leader to deploy new training strategies.
• Conducted performance reviews and provided feedback to managers on employee performance.
• Created and delivered HR training sessions to staff, managers and executives.
• Partnered with senior leadership to establish and develop corporate and HR policies and procedures.
• Managed monthly, quarterly and annual payouts for merit rewards, sales commissions and bonus programs.
• Evaluated data, identified trends and recommended changes in compensation structures.
• Applied advanced administrative and analytical skills in overseeing day-to-day operational activities.
• Oversaw maintenance of office facilities and equipment by collaborating with and inspecting work of repair contractors.
• Prepared and filed various tax reports in accordance with applicable tax laws.

Managed EPG guide of various DTH platforms and prepared periodic data and uploaded into the system.

Continuous monitoring of various EPG platforms to ensure the accuracy and hygiene of contents

Investigated processing errors and malfunctions, resolving issues with minor machine repairs.