Summary
Overview
Work History
Education
Skills
Additional Information
Languages
Timeline
Generic

Diptika Satani

Summary

Dynamic Senior Sales Assistant at H. K. DESIGNS, adept at enhancing customer satisfaction and effective communication. Successfully streamlined sales processes, boosting efficiency and fostering strong client relationships. Skilled in pricing and order management, with a strategic mindset that drives results and supports product development initiatives.

Overview

12
12
years of professional experience

Work History

Senior Sales Assistant

H. K. DESIGNS / MUMBAI
09.2012 - 08.2024
  • Provided excellent customer service by promptly addressing client inquiries and resolving any issues that arose during the sales process.
  • Streamlined sales processes, resulting in increased efficiency and higher customer satisfaction rates.
  • Engaging directly with our international clients to ensure swift communication of information and consistent follow-up in line with Customer requirements.
  • Making timely decisions and implementing corrective measures based On customer feedback.
  • Understanding customer needs and offering products with accurate Pricing calculations.
  • Managing the order process inquiry to dispatch, ensure that orders are accurately punched, pricing is correctly updated in system and shipments are shipped as per customer shipping Window.
  • Well versed with the Customer formats - Spec sheets, Online Portal, Order Confirmation and packing List.
  • Monitoring and following up on payments.
  • Maintain Target V/S Achievement Report.
  • Maintaining the Memo reports customer vise.
  • Preparing for business trips and exhibitions.
  • Actively seeking out new designs and comprehending customer Preferences for product development.
  • Co-ordination with Product Development, Production Planning, Control, Quality and Export.
  • For online clients, writing jewelry descriptions, uploading product specifications on websites.

Education

Commerce

University Of Mumbai
Mumbai
01-2012

Skills

    Creative - Innovative
    Building Rapport
    Result Oriented
    Leadership - Teamwork
    Listener-Decision-maker
    Strategic mindset
    Effective Communication

Additional Information

DATE OF BIRTH
15/07/1990


NATIONALITY
Indian

Languages

Hindi
Gujrati
English

Timeline

Senior Sales Assistant

H. K. DESIGNS / MUMBAI
09.2012 - 08.2024

Commerce

University Of Mumbai
Diptika Satani