Diptimayee Nayak
Gurugram
Summary
To get a challenging job in an organization where my skills and talent can be utilized in the best way for the benefit of the organization and my career.
Overview
15
15
years of professional experience
Work History
Assistant Manager
Genpact
05.2025 - Current
- Stakeholder management
- Preparing VIC of a team of 50+ members
- Responsible for sharing Monthly Deck & reporting to stakeholders & upper management
- Responsible for improving overall FTE utilization by analyzing different sources of data sets
- Keeping rigor on team members’ learning progress
- Taking a lead in the ongoing automation projects along with the transformation team
Assistant Manager
WNS
02.2023 - 05.2025
- Responsible for Underwriting quality audit, risk & premium bordereau review, cash query resolution and long pending premium mismatch remediation.
- Led SCM quality audit of 35–40-member operation team, ensuring Lloyd’s & client guidance
- Managed & mentored a 14-member Underwriting Quality team, driving quality improvement initiatives & operational excellence
- Demonstrated strong expertise in Lloyd’s insurance tax entries, policy setup, risk bordereaux & premium bordereaux
- Played a key role in a first-of-its-kind Cash Query project, successfully resolving USD 50M+ unallocated cash within 6 months caused by historic premium mismatches
- Conducted weekly error calibration calls & RCA sessions with Ops team to review exceptions and prevent recurrence
- Prepared & presented quality decks to clients, representing quality performance in operational excellence
- Developed QA SOPs and detailed checklists for policy setup, risk & premium bordereaux processes
- Created time & motion tracker for the QA team and operation team & audit sheet with auto generating error email option
- Responsible for creating PKT questions on monthly basis
- Publishing Weekly and monthly accuracy report
- Handling cash queries come from credit control if they cannot allocate the cash for premium issues
- Recognized as a reliable go-to resource for urgent & last minute tasks
- Actively managed client communications via emails, calls, ensuring timely resolution & relationship management
- Associated with a Lloyds syndicate providing insurance and underwriting services across cyber, political violence, political risk, professional liability & financial institutions in both SCM and non-SCM models.
Process Expert
Xceedance
08.2020 - 02.2023
- Responsible for processing bound cases in the PAS system, managing endorsements, & performing quality checks for both Onshore & Offshore teams.
- Served as process trainer across multiple work types, supporting onboarding & upskilling initiatives
- Delivered regular refresher training sessions and maintained an up-to-date process tracker for the team
- Designed PKT questionnaires and conducted assessments to evaluate & improve team knowledge
- Oversaw daily work allocation, monitored productivity, and reconciled deliverables at end of day
- Prepared & shared weekly and monthly process performance reports with clients & senior management
- Successfully managed training & knowledge responsibilities for two client accounts simultaneously
- Aligned with a Lloyd’s syndicate supporting large commercial & industrial risks.
Maternity Pause
10.2015 - 08.2020
Process Developer
Genpact
08.2010 - 10.2015
- Managed end-to-end policy lifecycle activities including New Business booking, policy maintenance, endorsements, claim support, cancellations, reinstatements.
- Served as process trainer for New Business, developing comprehensive SOPs & obtaining formal client sign-off
- Conducted quality audits across all work types, ensuring accuracy & compliance
- Acted as testing lead for client implemented data entry tools, receiving multiple appreciations from the client side for thorough & accurate manual testing
- Analyzed monthly RCA reports & presented insights to senior management, driving improvements in productivity & accuracy
- Functioned as single point of contact for Lean initiatives, encouraging team-driven improvement ideas to enhance customer value with optimal resource utilization
- Managed daily allocation & workload balancing
- Prepared monthly VIC report for the team
- Worked with a leading US liability insurance provider serving medical professionals across the US.
Education
GNIIT -
NIIT
01.2010
BA - Economics
Utkal University
01.2007
Skills
- Problem solving
- Team leadership
- Process improvement
- Stakeholder management
- Attention to detail
Timeline
Assistant Manager
Genpact
05.2025 - Current
Assistant Manager
WNS
02.2023 - 05.2025
Process Expert
Xceedance
08.2020 - 02.2023
Maternity Pause
10.2015 - 08.2020
Process Developer
Genpact
08.2010 - 10.2015
GNIIT -
NIIT
BA - Economics
Utkal University