Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Diptimayee Swain

Diptimayee Swain

Team Leader
IB Road, Jagatpur, Cuttack,OR

Summary

Dynamic professional with a proven track record in enhancing customer satisfaction and team productivity, notably at IIFL Finance. Excelled in leveraging teamwork and CRM database management to drive results. Skilled in fostering positive customer relationships and developing team potential, achieving significant improvements in service delivery and operational efficiency.

Overview

11
11
years of professional experience

Work History

STORE INCHARGE

Airtel Store
08.2021 - Current
  • Excellent communication skills, both verbal and written.
  • Assisted with day-to-day operations, working efficiently and productively with all team members.
  • Resolved problems, improved operations and provided exceptional service.

Assistant Manager

Bajaj Capital
05.2020 - 08.2021
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Implemented staff training programs, enhancing product knowledge and improving customer service skills.
  • Analyzed sales data to identify trends and adjust inventory orders accordingly.

Customer Care Executive

Vodafone
11.2016 - 05.2020
  • Enhanced customer satisfaction by resolving inquiries effectively and efficiently.
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Reduced customer complaints with proactive issue identification and resolution strategies.

Team Leader

IIFL Finance
11.2015 - 11.2016
  • Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
  • Developed team members'' skills through targeted coaching sessions, resulting in improved individual performance.
  • Enhanced team productivity by implementing efficient work processes and regularly reviewing performance metrics.

Senior Tele Caller

Tata DOCOMO
11.2014 - 11.2015
  • Achieved high-quality communication with customers, using active listening and clear verbal skills to address concerns accurately.
  • Leveraged CRM database to manage customer data, log calls and other activities and generate reporting to deliver actionable insights and develop sales pipeline.
  • Collaborated with internal departments to resolve complex issues, ensuring a seamless experience for the customer.

Tele Caller

CS Insurance
07.2013 - 11.2014
  • Conducted follow-up calls for upselling opportunities, leading to increased revenue generation from existing customers.
  • Handled sensitive customer information with utmost confidentiality, adhering to data protection regulations and company guidelines.
  • Reduced customer complaints by providing clear explanations on products, services, and policies.

Education

Bachelor of Arts - Political Science

Utkal University
Bhubaneswar
04.2001 -

Associate of Arts -

Biren Mitra Memorial Women's College
Cuttack
04.2001 -

Skills

    Teamwork and Collaboration

    Friendly, Positive Attitude

    Time Management

    Flexible and Adaptable

    Multitasking Abilities

Languages

English
Bilingual or Proficient (C2)
Hindi
Bilingual or Proficient (C2)
Odia
Bilingual or Proficient (C2)

Timeline

STORE INCHARGE

Airtel Store
08.2021 - Current

Assistant Manager

Bajaj Capital
05.2020 - 08.2021

Customer Care Executive

Vodafone
11.2016 - 05.2020

Team Leader

IIFL Finance
11.2015 - 11.2016

Senior Tele Caller

Tata DOCOMO
11.2014 - 11.2015

Tele Caller

CS Insurance
07.2013 - 11.2014

Bachelor of Arts - Political Science

Utkal University
04.2001 -

Associate of Arts -

Biren Mitra Memorial Women's College
04.2001 -

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Diptimayee SwainTeam Leader