Dipti Ranjan Bal

• Managing 11 applications with 33 environments hosted in AWS Cloud. Good understanding of customer escalations, root- cause analysis, and the development of action plans to be presented to senior management. Working within a strong team to drive root cause analysis and corrective action for the top issues.
• Utilized communications skills to effectively communicate the status of committed projects and escalations for Compute Operations management.
• Partner with other teams, functional managers, and program managers to enable the delivery of mission-critical infrastructure services to our target customer.
• Create and deliver knowledge sharing presentations and documentation for support teams.
• Good communication Skills and Flexibility to work in 24/7 work environment.

• Designing & managing in-house IT Infrastructure.

• Managing CheckPoint Firewall, Trend Micro Worry-Free Business Security Services Antivirus, WSUS Server for patching etc.

Key contributions in IT

• Configured the AD Server, AV Server, DNS Server, DHCP Server, NAS Server, and WSUS Server to manage the windows update and security update centrally as per the organization policy.
• Created and implemented disaster recovery plans and procedures for AD Server, Payroll Management Server, Trend Micro Disk Encryption Server etc.
• Managing Azure Cloud Server for the Pay Roll Management application.
• Managing Microsoft 365 ( Microsoft Teams, One Drive, Exchange, Stream etc. ) security and compliances.
• Implemented KRONOS Gate pass system.
• Co-ordinating with central help desk to resolve SAP related issues and managing the vendors to resolve hardware & application related issues.
• Bandwidth Management of two ISPs for proper utilization of internet in a productive way.
• Monitoring entire network through network monitoring tool and wireless network through single WLAN Controller.
• Managing and monitoring the Internet access & VPN access through Fortigate Firewall and Video Conference through Polycom VC device.
• Prepared Policies and SOP for ISO certifications and reviewing regularly.
• Handling Statutory Audit and Corporate Audit.
• Preparing MIS and presenting to the Management for review on monthly basis.
• IT budget preparation.
• Maintaining documentation including network diagrams, procedures, asset inventory and disaster recovery plan.
• Prepared, implemented and monitor SLA with users, ensuring compliance and quick resolution of specific issues. Achieved 99% system availability and 98% user satisfaction.

Key Contributions in Procurement

• Liaising with Cross-Functional Team of Technical, Stores & Finance; resolving day-to-day issues related to PR to payment cycle
• Managing the activities related to:
o Handling Service Contracts of Electrical, IT, Civil, Admin & HR, Security, Safety, Environment, Hiring of LMV, Houskeeping & Catering, Offroll Manpower staffing, Landscaping & Irrigation, Manpower contract.
o Composite contracts for construction of Road ( GSB Road & Bitumen Road ), Bridge, Culvert, Drainage system, Industrial Shed, Office building, Leveling & Grading, Landscaping, Electrical cabling, Street light etc.
• Identifying the potential suppliers as per requirement and assessing them as per ISO Standards on the basis of quality, cost & time parameters.
• Spearheading the tasks related to identifying & establishing strategic alliances with reliable suppliers for the key spend categories.
• Regularly interacting with senior management to Identify and Evaluate upcoming projects and coordinate with key stakeholders for implementation.
• Assessing the supplier against pre-determined qualification criteria to ascertain the supplier potential & capabilities before
floating the enquiries or inviting the tender.
• Developing and implementing key purchase strategies & contingency plans and ensuring that plans are aligned with project requirements.
• Formulating budgets for timely procurement of various critical components and ensuring uninterrupted supply of components to end-users.
• Performing strategic evaluation and segmentation of vendor panel; driving vendor evaluation and ranking, reducing the extent of proprietary buy within each material group in a phased manner.
• Conduct review meeting with different departments in regular interval and doing follow-ups.
• Realized 9.8% savings on Last purchase price (LPP) by various means e.g. auctions, indigenization, alternate product
development, product standardization, alternate vendor development and annual rate contracts.

Key contribution to IT

• Created and implemented disaster recovery plans and procedures for Oracle Apps ERP Server.
• Configured the AD Server, AV Server, DNS Server, DHCP Server, NAS Server, and WSUS Server to manage the windows update and security update centrally as per the organization policy.
• Requirement gathering and migration planning for Oracle Apps ERP to SAP.
• Successfully migrated to SAP without any data loss.
• Managing and monitoring the Internet access & VPN access through Fortigate Firewall and Video Conference through Polycom VC device.
• Implemented ONDGO FMS ( Fleet Management System ) and KRONOS Gate pass system.
• Configured the AD Server, AV Server, DNS Server, DHCP Server, NAS Server, and WSUS Server to manage the windows update and security update centrally as per the organization policy.
• Bandwidth Management of two ISPs for proper utilization of internet in a productive way.
• Monitoring entire network through network monitoring tool and wireless network through single WLAN Controller.
• Handling SAP related issues.

Key contribution to Procurement

• Liaising with Cross-Functional Team of Technical, Stores & Finance; resolving day-to-day issues related to PR to payment cycle
• Managing the activities related to:
o Procurement of Conveyor Belts, spare parts for HEM equipments, Bagging Machine, Stitching Machine, Electrical Items, Civil items and other Consumable items.
o Sourcing of spares from OEM/OPM for various Cranes ( RTG, STS, Reach Stacker ) / Conveyors / Tug Boats, etc.
o Handling Service Contracts of Port Operation, Mechanical, Electrical, IT, Civil, Marine, Horticulture, CSR, Admin & HR, Security, Safety, Environment including High Value Annual Contracts for Cargo Handling, Hiring of LMV, Housingkeeping & Catering, Offroll Manpower staffing, Landscaping & Irrigation, Manpower contract of Engineering Services and ARC of Civil works.
• Identifying the potential suppliers as per requirement and assessing them as per ISO Standards on the basis of quality, cost & time parameters.
• Issuing ARC for high consumption material / job; performing investigation of specification, availability & urgency of materials prior to placement of orders for making the chain smoother. Almost 40% of the ordering is via ARC.
• Spearheading the tasks related to identifying & establishing strategic alliances with reliable suppliers for the key spend categories.
• Regularly interacting with senior management to Identify and Evaluate upcoming projects and coordinate with key stakeholders for implementation.
• Assessing the supplier against pre-determined qualification criteria to ascertain the supplier potential & capabilities before floating the enquiries or inviting the tender.
• Developing and implementing key purchase strategies & contingency plans and ensuring that plans are aligned with project requirements.
• Coordinate with different dept. like Port Operation, Engineering Services, Project, IT, Railway etc. for successfully execution of work to avoid breakdown.
• Formulating budgets for timely procurement of various critical components and ensuring uninterrupted supply of components to end-users.
• Performing strategic evaluation and segmentation of vendor panel; driving vendor evaluation and ranking, reducing the extent of proprietary buy within each material group in a phased manner.
• Conduct review meeting with different departments in regular interval and doing follow-ups.
• Introducing large vendors with broader portfolio of services, ensuring development and building capability through the expansion of business.
• Sustaining long-term partnerships with local & foreign suppliers; managing day-to-day supplier performance to ensure meeting of service, cost, delivery and quality norms.
• Liaising with port, terminal & statutory authorities for quick deliveries of bulk consignments with no claims for damages or other causes.
• Work with IR managers and union leaders to handle employee complaints, settle disputes and resolve grievances.

Highlights:
Played a major role in the outsourcing of :
 HEM equipment, changed the Cargo handling contract from monthly fixed cost to tonnage basis
 Engineering and Port Operation manpower
 Housekeeping Contract ( from inhouse to third party ) and outsourcing of Adani Hospital

Achievements:
• Successfully introduced VMI (Vendor Managed Inventory) for Fire & Safety Items, Bearing, Elctrical Items, other consumable items and profitably reduced inventory of approximately Rs.4 Crore.
• Effectively introduced and implemented new systems and processes like
 ENFA (Electronic Note for Approval),
 PO send to supplier automatically after final release in SAP
 Auto ordering
 Incorrect PR to be send back in SAP
 Created formula for setting minimum level reorder, maximum level for MRP / MRO.
• Holds credential for managing procurement of 60% transaction wise and 75% value wise through Annual rate contract.
• Efficiently increased MRP material code to almost 4000 which constitutes 20% of total material code.
• Realized 9.8% savings on Last purchase price (LPP) by various means e.g. auctions, indigenization, alternate product development, product standardization, alternate vendor development and annual rate contracts.
• Received award for innovation and cost saving.

Key Contributions:

• Domain migration from Windows NT 4.0 Server to Windows 2003 Server and then to Windows 2008 Server.
• MS Project Server migration from Project Server 2003 to Project Server 2007.
• SharePoint Portal Server migration from SharePoint Server 2003 to SharePoint Server 2007.
• Configured the Symantec End point protection management Server to make the network virus free and controlling the hardware as per the organization policy.
• Managing and monitoring the Internet access & VPN access through Fortigate Firewall
• Configured the WSUS Server to manage the windows update and security update centrally as per the organization policy.
• SQL Database Backup / Restore.
• Bandwidth Management of two ISPs for proper utilization of internet in a productive way.