Dipty Verma
Chandigarh
Summary
Accomplished SaaS Operations Engineer with a proven track record at Edifecs Technologies, adept in project management and React development. Excelled in enhancing software reliability and user experience, demonstrating a keen ability to troubleshoot and prioritize under pressure. Skilled in fostering team collaboration and driving significant improvements in software performance.
Overview
13
13
years of professional experience
Work History
SaaS Operations Engineer
Edifecs Technologies Private Limited
08.2020 - Current
- Troubleshot complex issues under tight deadlines, prioritizing tasks effectively to minimize disruptions to ongoing operations.
- Developed scalable and maintainable code, ensuring long-term stability of the software.
- Implemented effective debugging strategies, resulting in fewer software defects and increased reliability.
- Analyzed proposed technical solutions based on customer requirements.
- Enhanced user experience with intuitive interface design and responsive web applications.
- Coordinated engineering assignments for multiple simultaneous projects to fulfill prescribed project requirements.
- Drafted and updated operations and maintenance manuals to correspond to owned hardware and software assets within overseen equipment.
- Consistently met project deadlines by effectively managing time and prioritizing tasks according to importance.
- Collaborated with management, internal and development partners regarding software application design status and project progress.
- Coordinated with other engineers to evaluate and improve software and hardware interfaces.
- Improved software performance by identifying and resolving bottlenecks in the code.
IT Helpdesk
INFOWIZ Software Solutions
09.2015 - 08.2020
- Ensured data security by adhering to company policies regarding password resets, account access requests, and software installations.
- Trained new helpdesk staff on company policies, procedures, and best practices for efficient onboarding and integration into the team.
- Reduced response times for helpdesk queries by implementing a ticket management system.
- Assisted in the development of helpdesk training materials for both internal staff use and external clients'' education purposes.
- Facilitated regular helpdesk team meetings to discuss ongoing issues, share best practices, and improve overall performance.
- Provided support for various software applications, including troubleshooting and resolving issues related to installation, configuration, and daily use.
Desktop Engineer
Wipro Infotech
01.2012 - 09.2015
- Provided remote support to off-site employees, ensuring seamless integration with company systems and continued productivity.
- Inspected ticket resolution performance, identifying areas of possible improvement and directing identified weaknesses to engineering supervisor.
- Conducted comprehensive testing on new software applications before deployment to ensure compatibility with existing systems.
- Optimized resource allocation by analyzing usage patterns and making recommendations for hardware and software upgrades.
- Created thorough documentation on system configurations, policies, and procedures for use by IT staff and end-users alike.
- Served as a liaison between the IT department and end-users, effectively communicating complex technical concepts in understandable terms.
- Developed schedule for software maintenance and updates.
Education
B.Tech - Computer Science
Maharishi Markandeswar University
Mullana, Ambala06-2011
Diploma - Information Technology
Thapar Polytechnic College
Patiala, India06-2008
Skills
- Javascript
- Project management
- SQL
- Nodejs
- Software development lifecycle
- Front-end and Back-end development
- JIRA
- React
- Git proficiency
- HTML, CSS and XML
- Software applications
- Product development
- Containerization technologies
- Linux
- Amazon web services
Timeline
SaaS Operations Engineer
Edifecs Technologies Private Limited
08.2020 - Current
IT Helpdesk
INFOWIZ Software Solutions
09.2015 - 08.2020
Desktop Engineer
Wipro Infotech
01.2012 - 09.2015
B.Tech - Computer Science
Maharishi Markandeswar University
Diploma - Information Technology
Thapar Polytechnic College
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