DIPU DAS
Financer
PURBA BARDHAMAN,WB
Summary
Dynamic Branch Manager at Bharat Financial Inclusion Limited with a proven track record in customer acquisition and performance appraisal. Expert in data analysis and team management, driving branch profitability through strategic initiatives. Recognized for enhancing customer satisfaction and fostering a collaborative environment, ensuring compliance and operational excellence. Skilled professional inspired and motivated to help customers build financial independence.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Branch Manager
BHARAT FINANCIAL INCLUSION LIMITED
ASANSOL
09.2020 - Current
- Maintained regular performance appraisals for subordinates through verbal, written and on-going review programs.
- Grew business banking relationships through proactive outreach.
- Verified cash by balancing cash drawers and maintaining cash count records.
- Maintained consistent growth in accounts and receivables by obtaining and retaining loan borrowers.
- Boosted customer base, acquiring new customers and identifying needs to deliver relevant products.
- Provided feedback on employee performance evaluations conducted by supervisors.
- Developed strategies to increase customer satisfaction and loyalty.
- Identified opportunities for process improvement initiatives within the branch.
- Analyzed data to identify trends related to products, services, customers and markets served by the branch.
- Monitored financial performance of the branch on a monthly basis.
- Reviewed loan applications to ensure accuracy and compliance with regulations.
- Disciplined employees to encourage compliance with company policies and procedures.
- Created reports summarizing operational performance metrics for senior management review.
- Provided guidance and support to team members regarding problem resolution and customer service issues.
- Completed month-end and year-end closings, kept records audit-ready and monitored timely recording of accounting transactions.
- Established and built customer relationships through targeted outreach and initiatives.
- Managed and inspired team members to perform to full potential, driving branch profitability.
- Completed day-to-day duties accurately and efficiently.
- Provided support and guidance to colleagues to maintain a collaborative work environment.
- Completed routine maintenance and repair.
Delivery Executive
EKART LOGISTICES
DURGAPUR
08.2018 - 06.2020
- Maintained records of deliveries, pickups, and customer information.
- Coordinated road crew logistics, including scheduling and mileage.
- Loaded and unloaded goods at designated destinations safely.
- Managed performance issues with delivery team members.
Education
BBA - Marketing Management
DR B C ROY ENGINEERING COLLEGE
DURGAPUR 01-2018
High School Diploma -
RAINA SWAMI BHOLANANDA VIDYAYATAN
RAINA , PURBA BARDHAMAN 03-2015
Skills
- Performance appraisal
- Business banking
- Cash management
- Customer acquisition
- Loan compliance
- Data analysis
- Financial performance
- Problem resolution
- Customer service
- Team management
- Business planning
- Self motivation
- Team building
- Process improvement
Languages
Bengali
First Language
English
Beginner
A1
Hindi
Beginner
A1
Bengali
Beginner
A1
Accomplishments
- Yoddha Competition, March 2022, as a Branch Credit Manager, Award achievement
- Yoddha Competition, March 2023, as a Branch Manager, Award achievement
- Jeet Competition, September 2024, as a Branch Manager, Trophy achievement
Certification
- Yoddha Competition, March 2022, as a Branch Credit Manager, certificate achievement
- Yoddha Competition, March 2023, as a Branch Manager, certificate achievement
Marketing creative brief
- This is the type of creative brief required by a project that aims to create visual marketing materials and outline a marketing strategy for their distribution for a campaign The campaign can be for a product, a brand, a website launch, or a rebrand for an existing business.
Timeline
Branch Manager
BHARAT FINANCIAL INCLUSION LIMITED
09.2020 - Current
Delivery Executive
EKART LOGISTICES
08.2018 - 06.2020
BBA - Marketing Management
DR B C ROY ENGINEERING COLLEGE
High School Diploma -
RAINA SWAMI BHOLANANDA VIDYAYATAN
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