Dipu Kumar
Banking Financial Service
Jharsuguda
Summary
Adept at managing high-stress situations and rapid data entry, I significantly enhanced customer satisfaction at Sundaram Finance Limited. My strong work ethic and proficiency in conflict resolution techniques contributed to achieving branch goals, underpinning a track record of dependable performance and fostering key relationships. Now, I am trying to give my self new challenge and my dream to work for betterment of others. I am confident that my previous work experience, knowledge and skill will help to excel the new challenges. I will give my best to achieve the team goals. Always open to learn new things.
Overview
5
5
years of professional experience
4
4
years of post-secondary education
1
1
Certification
Work History
Executive & Branch Cashier
Sundaram Finance Limited
06.2019 - 05.2024
- Provided exceptional customer service, resolving issues promptly and professionally.
- Worked with team and managers to meet wide range of customer needs.
- Enhanced customer satisfaction by efficiently processing transactions and addressing inquiries.
- Adhered strictly to regulatory requirements, ensuring full compliance with all internal controls and audit standards within branch's cashier function.
- Navigated challenging customer situations calmly and professionally, deescalating conflicts before they escalated further.
- Collaborated with team members to achieve branch goals, fostering a supportive work environment.
Education
B.Tech Agriculture - Agriculture Engineering
Centurion University of Technology And Management
Paralakhemundi, India 05.2015 - 05.2019
Certification
1 Months training on Survey, Design, Installation, Operation and Maintenance of Micro Irrigatio from Jain Irrigaation-Jalgaon and 3 months on field training in Jain Irrgiation -Kadapa (Andhra Pradesh)
Timeline
Executive & Branch Cashier
Sundaram Finance Limited
06.2019 - 05.2024
1 Months training on Survey, Design, Installation, Operation and Maintenance of Micro Irrigatio from Jain Irrigaation-Jalgaon and 3 months on field training in Jain Irrgiation -Kadapa (Andhra Pradesh)
11-2018
B.Tech Agriculture - Agriculture Engineering
Centurion University of Technology And Management
05.2015 - 05.2019
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