Hi, I’m
Dipu Singh
Customer Support Executive
Kolkata
Summary
Proven track record in enhancing customer satisfaction and debt recovery rates, notably with Encore Capital. Expert in persuasion techniques and problem-solving, I excel in high-pressure environments, demonstrating exceptional communication and critical thinking. Achieved a high success rate in collections, underscoring my ability to negotiate and empathize effectively.
Overview
3
years of professional experience
Work History
Encore Capital
Debt Collector
03.2024 - Current
Job overview
- Worked in call center environment handling manual and automatically dialed outbound calls.
- Resolved customer disputes and disagreements through professional, calm communication to find mutually beneficial solutions.
- Maintained consistently high success rate of collecting on overdue accounts.
- Provided excellent customer service during difficult conversations, empathizing with debtors while remaining firm on repayment expectations.
- Negotiated payment plans with customers to prevent accounts from entering collections.
- Collected on delinquent accounts to reduce overdue balances.
- Enhanced client relationships by providing regular updates on account status and diligently adhering to communication guidelines.
- Improved debt recovery rates by implementing effective negotiation strategies and maintaining professionalism in challenging situations.
- Achieved successful settlements by skillfully negotiating terms agreeable to both parties involved in disputes.
Concentrix
Technical Support Advisor
11.2023 - 02.2024
Job overview
- Maintained expert-level knowledge of company products to provide accurate information to clients during support calls or emails.
- Improved first-call resolution rates by developing comprehensive troubleshooting guides and knowledge base articles.
- Delivered exceptional service by empathizing with customers'' concerns and resolving their problems quickly and accurately.
- Maintained confidentiality when dealing with sensitive customer data, adhering strictly to company policies regarding privacy protection.
Teleperformance
Technical Support Executive
02.2022 - 10.2023
Job overview
- Delivered exceptional technical assistance through both phone and email channels while maintaining professionalism at all times.
- Managed a high volume of tickets in the helpdesk system, consistently meeting or exceeding response time targets.
- Enhanced customer satisfaction by efficiently resolving technical issues and providing exceptional support.
- Streamlined troubleshooting processes for faster resolution times, improving overall productivity.
- Researched and identified solutions to technical problems.
Education
Rajiv Gandhi Institute of Management AndTechnologyMaharashtra
Bachelor Of Commerce from Commerce
03.2023
Rabindra Path Bhaban Academy Kolkata
Higher Secondary from Commerce
07.2020
Skills
Performance improvements
Issue investigation
History research
Persuasion techniques
Accurate payment posting
Aging reports analysis
Codes reviewing
Problem-Solving
Excellent Communication
Decision-Making
Teamwork and Collaboration
Planning and Coordination
Organization and Time Management
Flexible and Adaptable
Self-Motivated
Active Listening
Multitasking Abilities
Written Communication
Critical Thinking
Dependable and Responsible
Attention to Detail
Timeline
Debt Collector
Encore Capital
03.2024 - Current
Technical Support Advisor
Concentrix
11.2023 - 02.2024
Technical Support Executive
Teleperformance
02.2022 - 10.2023
Rajiv Gandhi Institute of Management AndTechnology
Bachelor Of Commerce from Commerce
Rabindra Path Bhaban Academy
Higher Secondary from Commerce