Dirghaa Babber

• Identified and corrected duplicates/errors in internal systems, completed special projects, and consistently delivered high-quality work independently under tight deadlines.
• Led as Subject Matter Expert (SME) and Point of Contact (POC) for account creation processes, handling assignments and driving team efficiency.
• Processed 38,000+ accounts over two years, including 26,000+ new account creations, directly supporting Gartner’s sales operations.
• Trained 20+ team members and 40+ cross-functional colleagues to improve collaboration and process understanding.
• Provided key feedback to enhance automation tools, contributing to ongoing process improvements.
• Managed and executed four high-impact bulk account creation projects for Sales and Finance teams.
• Maintained data integrity by identifying and correcting errors, researching discrepancies, and ensuring compliance with corporate quality standards — consistently delivering work independently, on time, and with high accuracy.

• Conducting primary research with KOLs, Industry Experts, Clinicians, CROs, etc.

• Conducting secondary research on key trends, drivers, clinical trials, literature reviews, and other aspects of the research KIQs (key intelligence questions).

• Manage client servicing across all time zones.

• Conducting full Trainings for new Joiners for introduction of the company, Market Research Industry, Process, Operations, CATI/CAWI and Secondary Research.

• Extensive Secondary research on market dynamics, trends, opportunities, recent development, company revenue, business performance, etc of assigned titles/ongoing projects

• Maintaining a daily work tracker for myself and team and sharing it with the TL every day

• Gathered, arranged and corrected research 2021-07 - 2021-12 data to create representative graphs and charts highlighting results for presentations.
• Helped team meet regulatory requirements by coordinating documentation and filings.
• Collaborated with leadership team to identify relevant questions and determine best methods of collection.
• Streamlined research processes to meet tight deadlines for multiple projects.

• Performed tasks related to Amazon devices, applications, or services.
• Adhered to Standard Operating Procedures and predefined guidelines.
• Participated in process improvement efforts to enhance quality, efficiency, and accuracy.
• Partnered with team managers when encountering technical issues that delay or block work.