Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

Dirren Gurnani

Mumbai

Summary

Hardworking and motivated professional with several years of experience and record of success in industry. Solid history balancing team performance, customer service targets and business objectives. Dedicated to working closely with employees to maximize productivity and optimize procedures. Decisive leader with good planning and organizational skills.

Overview

12
12
years of professional experience

Work History

Manager

HDFC BANK LTD
Mumbai
01.2024 - 12.2024
  • Created monthly reports for senior management summarizing operational performance metrics.
  • Conducted performance reviews for team members.
  • Conducted performance evaluations, providing feedback and coaching for team development.
  • Produced thorough, accurate and timely reports of project activities.
  • Delegated work to staff, setting priorities and goals.

Team Leader Manager

IDFC FIRST BANK LTD
Mumbai
06.2022 - 01.2024
  • Maintained records of employee performance reviews.
  • Assigned and monitored daily tasks for team members.
  • Identified areas where teams could improve their skillset.
  • Conducted regular performance appraisals for all team members.
  • Monitored customer service standards across the organization.
  • Facilitated communication between senior management and staff.
  • Collaborated with other departments to ensure smooth operations.
  • Resolved conflicts between team members quickly and effectively.
  • Developed strategies to motivate employees in achieving goals.
  • Recruited, trained, and supervised new staff members.
  • Developed strategies to increase productivity and efficiency of the team.
  • Initiated training sessions and coached employees to develop effective staff.
  • Delegated work assignments and prioritized tasks.
  • Led regular team meetings to communicate current business trends and relevant updates.

Senior Sales Manager

Aditya Birla Health Insurance LTD
Mumbai
04.2021 - 05.2022
  • Implemented innovative marketing campaigns to promote products or services.
  • Provided training for new sales staff members on company policies and procedures.
  • Monitored customer feedback to identify areas of improvement in products and services.
  • Managed all aspects of the sales process from lead generation to closing deals.

Deputy Manager

RBL BANK LTD
Mumbai
06.2017 - 04.2021
  • Managed virtual customer relationships, including responding to inquiries and complaints in a timely manner.
  • Maintained records of all customer interactions in an organized database.
  • Analyzed customer data to identify trends and opportunities for improvement.
  • Identified areas of improvement within the organization's processes that could enhance the overall customer experience.
  • Provided technical support to customers via phone, email, or chat applications.
  • Monitored customer feedback and identified areas for improvement in service delivery.

Sales Exe

RAK BANK LTD
BUR DUBAI
09.2016 - 03.2017
  • Developed strategies to increase sales and market share.
  • Analyzed customer feedback to improve product offerings.
  • Prepared weekly reports summarizing current sales performance metrics.

OFFICER

YES BANK LTD
MUMBAI
02.2015 - 08.2016
  • Evaluated customer feedback to identify areas of improvement in products or services offered.
  • Conducted regular client meetings to assess progress, discuss opportunities for growth, and address any concerns.
  • Provided exceptional customer service by responding promptly to inquiries and resolving issues in a timely manner.
  • Identified customer needs, developed customized solutions, and provided knowledgeable advice.
  • Managed daily operations including scheduling appointments, coordinating meetings and preparing agendas.
  • Collaborated with internal teams to develop strategies that would increase customer engagement levels.
  • Developed strategies to attract new customers while retaining existing ones.

Junior Off

ADFC LTD
MUMBAI
01.2013 - 01.2015
  • Reviewed loan applications for accuracy and completeness before submitting them for processing.
  • Provided financial advice to clients based on their needs and goals.
  • Identified customer needs through conversations and offered appropriate banking products to meet their requirements.
  • Maintained records of all customer interactions in a secure database system.
  • Provided customers with financial advice and assistance in setting up accounts, loans, and investments.
  • Assisted customers in opening new checking and savings accounts, as well as other banking services such as wire transfers, direct deposits.
  • Collaborated with team members to develop innovative solutions for meeting customer needs while maintaining profitability goals set by the bank's senior management.
  • Conducted regular reviews of customer portfolios to identify opportunities for additional products or services that could benefit them financially.
  • Advised customers on bank products, services and financial planning options.
  • Modified, opened and closed customer accounts.
  • Integrated marketing promotions and programs into conversations to educate and inform customers.
  • Identified financial needs of customers and presented appropriate product and service options.
  • Resolved discrepancies concerning customers' accounts, improving client satisfaction.

Education

Masters in Financial Management - Finance

Mumbai Educational Trust
Mumbai
12-2020

Banking - Banking And Insurance

IFBI
Mumbai

Skills

  • Staff Development
  • Performance Management
  • Business Administration
  • Workforce Management
  • Policy Implementation
  • Sales management
  • Performance Evaluations
  • Team Leadership
  • Product Management
  • Time Management
  • Sales Techniques

Accomplishments

  • Aditya Birla Health Insurance - for target achievements in Super top up plan
  • IDFC First Bank ltd - Certificate for achieving highest talk time for the 3 months

Timeline

Manager

HDFC BANK LTD
01.2024 - 12.2024

Team Leader Manager

IDFC FIRST BANK LTD
06.2022 - 01.2024

Senior Sales Manager

Aditya Birla Health Insurance LTD
04.2021 - 05.2022

Deputy Manager

RBL BANK LTD
06.2017 - 04.2021

Sales Exe

RAK BANK LTD
09.2016 - 03.2017

OFFICER

YES BANK LTD
02.2015 - 08.2016

Junior Off

ADFC LTD
01.2013 - 01.2015

Masters in Financial Management - Finance

Mumbai Educational Trust

Banking - Banking And Insurance

IFBI

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Dirren Gurnani