DISHA ARORA

Delhi

Summary

Experienced cabin crew professional with over 5 years at IndiGo Airlines and more than 2 years in logistics management. Passenger safety, emergency preparedness, first aid, and crisis management, while consistently delivering top-tier service and Hafawa hospitality. Known for a polished appearance, cultural awareness, and ensuring passengers feel safe, valued, and cared for from takeoff to landing. A proven player, fluent in English and Hindi, adaptable to new experiences, and ready to embrace the thrill of global travel. Seeking to represent Riyadh Air with professionalism, safety, and service excellence.

Overview

years of professional experience

Work History

Manager - Carrying & Forwarding Agent

Tiranga Logistics Pvt. Ltd

03.2023 - Current

Led end-to-end logistics operations, ensuring timely dispatch, storage, and delivery of goods.
Managed a team of 10+, optimizing workflows to reduce turnaround time.
Implemented digital tracking systems to improve accuracy and efficiency.
Built strong client relationships through service reliability and communication excellence.

Senior Cabin Crew

Indigo

10.2016 - 08.2021

Ensured passenger safety and comfort on Airbus A320 and A321 aircraft through safety demonstrations, emergency briefings, and equipment checks.
Certified in first aid, medical response, crisis management, and evacuation procedures.
Delivered exceptional in-flight service, including meal delivery, onboard sales, and special passenger assistance.
Assisted in boarding and disembarkation, ensuring efficiency and compliance.
Conducted multilingual announcements (English and Hindi) to support passengers of diverse backgrounds.
Maintained professional grooming and hospitality standards.

Education

MBA - Finance

Symbiosis

Pune

01.2023

B.Sc. - Home Economics

University of Delhi

01.2014

Higher Secondary - CBSE

Queen Mary's Convent School

01.2011

Skills

Passenger safety and security
Emergency procedures
First aid and crisis management
Evacuation procedures
In-flight service excellence
Boarding and disembarkation
Passenger care and comfort
Customer service excellence
Hospitality and guest experience

Multilingual communication (English and Hindi)
Clear announcements
Teamwork and collaboration
Cultural awareness
Adaptability and flexibility
Professional appearance and grooming
Conflict resolution
Reliability and punctuality

Accomplishments

Customer Service Excellence Recognition for outstanding passenger experiences.
Multiple Employee of the Month awards for teamwork, service quality, and operational efficiency.

Additional Information

Height: 160 cm | Arm reach: 212 cm (meets Riyadh Air requirement), Confident swimmer with flotation device, trained in water safety, Open to relocation to Riyadh, Saudi Arabia.

Timeline