DISHA ARORA
Delhi
Summary
Experienced cabin crew professional with over 5 years at IndiGo Airlines and more than 2 years in logistics management. Passenger safety, emergency preparedness, first aid, and crisis management, while consistently delivering top-tier service and Hafawa hospitality. Known for a polished appearance, cultural awareness, and ensuring passengers feel safe, valued, and cared for from takeoff to landing. A proven player, fluent in English and Hindi, adaptable to new experiences, and ready to embrace the thrill of global travel. Seeking to represent Riyadh Air with professionalism, safety, and service excellence.
Overview
9
9
years of professional experience
Work History
Manager - Carrying & Forwarding Agent
Tiranga Logistics Pvt. Ltd
03.2023 - Current
- Led end-to-end logistics operations, ensuring timely dispatch, storage, and delivery of goods.
- Managed a team of 10+, optimizing workflows to reduce turnaround time.
- Implemented digital tracking systems to improve accuracy and efficiency.
- Built strong client relationships through service reliability and communication excellence.
Senior Cabin Crew
Indigo
10.2016 - 08.2021
- Ensured passenger safety and comfort on Airbus A320 and A321 aircraft through safety demonstrations, emergency briefings, and equipment checks.
- Certified in first aid, medical response, crisis management, and evacuation procedures.
- Delivered exceptional in-flight service, including meal delivery, onboard sales, and special passenger assistance.
- Assisted in boarding and disembarkation, ensuring efficiency and compliance.
- Conducted multilingual announcements (English and Hindi) to support passengers of diverse backgrounds.
- Maintained professional grooming and hospitality standards.
Education
MBA - Finance
Symbiosis
Pune01.2023
B.Sc. - Home Economics
University of Delhi
01.2014
Higher Secondary - CBSE
Queen Mary's Convent School
01.2011
Skills
- Passenger safety and security
- Emergency procedures
- First aid and crisis management
- Evacuation procedures
- In-flight service excellence
- Boarding and disembarkation
- Passenger care and comfort
- Customer service excellence
- Hospitality and guest experience
- Multilingual communication (English and Hindi)
- Clear announcements
- Teamwork and collaboration
- Cultural awareness
- Adaptability and flexibility
- Professional appearance and grooming
- Conflict resolution
- Reliability and punctuality
Accomplishments
- Customer Service Excellence Recognition for outstanding passenger experiences.
- Multiple Employee of the Month awards for teamwork, service quality, and operational efficiency.
Additional Information
- Height: 160 cm | Arm reach: 212 cm (meets Riyadh Air requirement), Confident swimmer with flotation device, trained in water safety, Open to relocation to Riyadh, Saudi Arabia.
Timeline
Manager - Carrying & Forwarding Agent
Tiranga Logistics Pvt. Ltd
03.2023 - Current
Senior Cabin Crew
Indigo
10.2016 - 08.2021
MBA - Finance
Symbiosis
B.Sc. - Home Economics
University of Delhi
Higher Secondary - CBSE
Queen Mary's Convent School
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