Disha B
7996813112
Summary
Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.
Overview
8
8
years of professional experience
Work History
Business Growth Head
Udupas Hospitality
05.2024 - 01.2025
- Self-motivated, with a strong sense of personal responsibility.
- Excellent communication skills, both verbal and written.
- Proven ability to learn quickly and adapt to new situations.
- Skilled at working independently and collaboratively in a team environment.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Worked flexible hours across night, weekend, and holiday shifts.
Customer Success Associate
One Club Ventures Private Limited
01.2024 - 04.2024
- Collaborated with cross-functional teams to address client issues promptly, resulting in faster resolutions and increased client satisfaction.
- Supported clients during critical events or emergencies by providing timely assistance and guidance, minimizing potential impact on their operations.
- Enhanced customer retention through personalized follow-up and proactive outreach initiatives.
- Worked closely with technical support teams to troubleshoot and resolve complex issues maintaining open lines of communication with affected clients throughout the resolution process.
Sales Manager
Dream Big Vision Pvt Ltd
07.2023 - 12.2023
- Handled student relations and inquiries, ensuring prompt issue resolution and high levels of student satisfaction.
- Increased course enrollments and revenue by developing and executing targeted sales and outreach strategies.
- Maintained strong relationships with current students while attracting new enrollments by understanding individual needs and recommending the most suitable courses (Event Management and Public Speaking).
- Built long-term student engagement through exceptional service, personalized communication, and consistent follow-ups throughout the enrollment and course journey.
Senior Human Resources Specialist
Target Corporation
06.2019 - 06.2023
- Planned new hire orientations and handled contracts.
- Enhanced employee retention by developing and implementing comprehensive onboarding programs.
- Created successful succession planning initiatives that ensured appropriate leadership development opportunities were provided to high-potential employees.
- Managed complex employee relations issues, conducting thorough investigations and applying appropriate disciplinary measures when necessary.
Senior Customer Support Executive
Firstsource Solutions
08.2017 - 05.2019
- Served as an escalation point for challenging customer cases, applying advanced problem-solving skills to reach satisfactory resolutions.
- Implemented quality assurance measures for consistent delivery of top-notch customer service across all channels.
- Mentored junior team members by sharing expertise on industry best practices in customer service management.
- Enhanced overall customer satisfaction by efficiently resolving complex issues and providing personalized support.
Customer Support Specialist
HSBC Electronic Data Processing
08.2016 - 02.2017
- Delivered prompt and professional support to customers via phone, email, and live chat, addressing a wide range of debit and credit card inquiries, including transactions, disputes, lost/stolen cards, and account security concerns.
- Managed high volumes of inbound calls related to card services, consistently meeting quality assurance and compliance standards while adhering to banking protocols and regulatory requirements.
- Efficiently utilized CRM and banking systems to document customer interactions, track case progress, and retrieve account details, ensuring quick and accurate resolution of card-related issues.
- Handled escalated debit and credit card cases with empathy and urgency, resolving complex issues and working closely with internal departments such as fraud, risk, and operations teams.
- Built strong rapport with clients by providing clear guidance and proactive follow-up, resulting in increased customer satisfaction, loyalty, and positive feedback on service quality.
Education
BBA - Human Resources Management
Oxford School of Business Management
Bengaluru, India 04.2001 -
Skills
Friendly, positive attitude
Teamwork and collaboration
Customer service
Team management
Time management
Flexible and adaptable
Multitasking
Timeline
Business Growth Head
Udupas Hospitality
05.2024 - 01.2025
Customer Success Associate
One Club Ventures Private Limited
01.2024 - 04.2024
Sales Manager
Dream Big Vision Pvt Ltd
07.2023 - 12.2023
Senior Human Resources Specialist
Target Corporation
06.2019 - 06.2023
Senior Customer Support Executive
Firstsource Solutions
08.2017 - 05.2019
Customer Support Specialist
HSBC Electronic Data Processing
08.2016 - 02.2017
BBA - Human Resources Management
Oxford School of Business Management
04.2001 -
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