Dedicated operations professional with history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
⦁ Acting as a bridge between students/ parents to communicate schedules and ensure optimal usage of available slots available and track the quality of class through feedback.
⦁ Maintaining SOP to book classes for new students and complete their onboarding.
⦁ Maintaining google sheets and managing dashboards to organize data.
⦁ Assisting customers fill in the information form linked to dashboards and go through security checks.
⦁ Provide a suitable match based on preferences using semi-automated and discuss it further with the customer.
⦁ Maintaining CRM dashboard and sheets to keep record of every activity and avoid duplicity.
LinkedIn Learning Certificates : Communicating with empathy, Writing customer service emails, introduction to VBA, Power BI, Data Analytics, Business writing principles
Mihir Chawla, Sr. Specialist, TPA Ops, Gartner.
mihir.chawla@gartner.com