Summary
Overview
Work History
Education
Skills
Accomplishments
Hobbies and Interests
Languages
Personal Information
Languages
Timeline
Generic
Disha Chatterjee

Disha Chatterjee

Indore

Summary

Dynamic F&B Service Team Leader with a proven track record at Grand Hyatt Mumbai, excelling in operational efficiency and guest service. Skilled in inventory management and staff training, I drive team performance and enhance customer experiences, consistently achieving departmental goals while fostering a collaborative environment.

Overview

4
4
years of professional experience

Work History

F&B Service Team Leader

Grand Hyatt Mumbai
Mumbai
09.2024 - Current
  • Created reports outlining progress of the department's goals and objectives.
  • Implemented systems for tracking customer inquiries, orders, returns, complaints.
  • Collaborated with other teams and departments in order to meet organizational goals.
  • Oversaw inventory control procedures in order to ensure adequate stock levels at all times.
  • Maintained records of customer interactions using software programs such as Microsoft Office Suite.
  • Acted as a liaison between customers, management, and the service team.
  • Developed strategies to improve customer experience levels while minimizing costs.
  • Encouraged innovation among staff members by recognizing potential solutions from them.
  • Assessed employee performance and provided feedback in a timely manner.
  • Kept work areas clean, neat and free of safety hazards to maximize efficiency.
  • Delegated daily tasks to team members to optimize group productivity.
  • Motivated team members through recognition programs and performance-based incentives.
  • Established clear team goals aligned with company objectives, tracking progress regularly.
  • Developed and monitored key performance indicators (KPIs) to assess team effectiveness.

Food and Beverage Executive

The Westin Pune
11.2023 - 08.2024
  • Ensured guest satisfaction through delivery of exceptional hospitality services.
  • Supervised operations by distributing tasks effectively among team members.
  • Prepared staff roster based on operational needs and associate preferences.
  • Managed beverage inventory to maintain optimal stock levels.
  • Handled documentation and requisitions necessary for daily operations.
  • Administered financial responsibilities to align with budgetary goals.
  • Conducted training sessions to enhance team efficiency and performance.
  • Oversaw restaurant opening and closing procedures to ensure compliance.

Guest Service Associate

The Westin Pune
06.2022 - 10.2023
  • Achieved promotion to Food and Beverage Executive within 1.5 years.
  • Oversaw pass operations, managing linens and CCG for optimal efficiency.
  • Executed alcohol upselling strategies, enhancing revenue generation.
  • Maintained fine dining setup, ensuring consistent alignment in service standards.
  • Served as section holder, upholding mise-en-scène requirements.
  • Prioritized guest preferences and feedback to improve service quality.
  • Contributed to pre-opening efforts at Indian specialty restaurant Aafreen, managing section and bar duties.
  • Progressed from hostess to server at all-day dining restaurant The Market.

Intern

The Oberoi Grand Kolkata
04.2021 - 06.2021
  • Supported food and beverage operations as runner and pass holder during internship.
  • Assisted bar staff, ensuring timely service and customer satisfaction.
  • Managed linen exchange and maintained cleanliness in back areas.
  • Gained knowledge of kitchen operations, various cuisines, glassware, and crockery.
  • Contributed to housekeeping by maintaining floor cleanliness and organization.
  • Handled soiled linen exchange for fresh linen stacking efficiently.
  • Operated calendaring machine for optimal linen management.
  • Executed turndown service to enhance guest experience.

Education

B.SC - International Hospitality and Tourism Administration

International Institute of Hotel Management
Kolkata
10.2022

Primary education -

International Indian School of Jeddah
Saudi Arabia
01.2013

Some College (No Degree) -

Green Point Academy
Kolkata

Some College (No Degree) - Commerce

Assembly of God Church School
Kolkata

Skills

  • Good communication
  • Time management
  • Leadership
  • Teamwork
  • Confident
  • Patient
  • Staff training
  • Inventory management
  • Operational efficiency
  • Guest service
  • Quality assurance
  • Event management
  • Staff supervision
  • Records maintenance
  • Teamwork and collaboration
  • Multitasking

Accomplishments

  • Awarded twice as associate of the month for front of the house.
  • Appreciation letter from General Manager.
  • Selected for special wine training under Sonal Holland Academy.
  • Appointed as butler for celebrities.
  • Nominated as guest voice champion.

Hobbies and Interests

  • Watching Football and documentaries
  • Music and dance
  • Art and craft

Languages

  • Hindi
  • Bengali
  • English

Personal Information

Date of Birth: 05/07/01

Languages

Bengali
First Language
English
Advanced (C1)
C1
Hindi
Proficient (C2)
C2

Timeline

F&B Service Team Leader

Grand Hyatt Mumbai
09.2024 - Current

Food and Beverage Executive

The Westin Pune
11.2023 - 08.2024

Guest Service Associate

The Westin Pune
06.2022 - 10.2023

Intern

The Oberoi Grand Kolkata
04.2021 - 06.2021

B.SC - International Hospitality and Tourism Administration

International Institute of Hotel Management

Primary education -

International Indian School of Jeddah

Some College (No Degree) -

Green Point Academy

Some College (No Degree) - Commerce

Assembly of God Church School

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Disha Chatterjee