Summary
Overview
Work History
Education
Skills
Interests
Timeline
Generic
Disha Chopra

Disha Chopra

New Delhi

Summary

Committed and professional Service Advisor with proven ability to effectively manage customer inquiries, provide accurate advice and ensure customer satisfaction. Excellent communication and problem-solving skills for providing customers with best possible service. Analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.

Overview

7
7
years of professional experience
3
3
years of post-secondary education

Work History

Presentation Designer

SAMARTHYAM
04.2016 - 09.2018
  • Samarthyam’s goal is to promote the understanding and implementation of accessibility of the sustainable built, social and virtual environments, using the CRPD and SDGs.

Internship Student

GSTARK & Associates
New Delhi
07.2018 - 08.2020

• Assisting in the collection and preparation of monthly financial reports.

• Maintaining journal and general ledger entries

• Coordinating with the Accounting Officer during audits and annual forecasting

• Communicating with the Accounts Payable Manager and Accounts Receivable Manager to track pending invoices

• Undertaking data entries and balance sheet reconciliations

• Assisting the accounting team in researching and analysing our financial data

Service Advisor

British Airways
New Delhi
02.2023 - Current
  • Pleasantly greeted customers and asked open-ended questions to better determine needs.
  • Maintained high customer satisfaction standards to meet or exceed targets.
  • Informed customers of service specials, completion times, and service expenses to provide exemplary customer service.
  • Suggested add-on services that would be helpful to customers and improve bottom line.

Education

10th Grade -

Kendriya Vidyalaya No. 3
New Delhi
04.2011 - 05.2012

12th Grade - Commerce

Shaheed Bishan Singh Memorial Sr. Sec. School
New Delhi
04.2013 - 05.2014

B.com - undefined

Delhi University
07.2014 - 8 2020

CPT - Accounting And Finance

Indian Institute of Chartered Accountants of India
New Delhi
12.2016 - 06.2017

Stock Market Analyst - undefined

Havenspire Academy

Skills

Computer proficiency

Account management

Account management

Strategic sales knowledge

Key holder experience

Money handling abilities

Recordkeeping strengths

Service standard compliance

Key stakeholder relationship building

Leadership experience

Interests

Learning

Communication

Art

History

Travel

Music

Hiking

Nature

Space

Timeline

Service Advisor

British Airways
02.2023 - Current

Internship Student

GSTARK & Associates
07.2018 - 08.2020

CPT - Accounting And Finance

Indian Institute of Chartered Accountants of India
12.2016 - 06.2017

Presentation Designer

SAMARTHYAM
04.2016 - 09.2018

B.com - undefined

Delhi University
07.2014 - 8 2020

12th Grade - Commerce

Shaheed Bishan Singh Memorial Sr. Sec. School
04.2013 - 05.2014

10th Grade -

Kendriya Vidyalaya No. 3
04.2011 - 05.2012

Stock Market Analyst - undefined

Havenspire Academy
Disha Chopra