Disha Gupta

Deputy Branch Manager

ICICI Bank

Jammu

07.2013 - 12.2016

Maintained friendly and professional customer interactions.
Created strategies to develop and expand existing customer sales, resulting in increase in annual sales.
Met deadlines by proactively managing individual and team tasks and streamlining processes.
Engaged employees in business processes with positive motivational techniques.
Assessed employee performance and developed improvement plans.
Complied with regulatory guidelines and requirements.
Examined customer loan applications for loan approvals and denials.
Implemented service improvements to enhance sales cycle.
Evaluated project applications and verified with outline specifications to approve, reject and recommend adjustments.
Reduced process bottlenecks by training and coaching employees on practices, procedures, and performance strategies.
Completed filings and upheld strict compliance with regulatory agencies and supervisors.
Reviewed and edited loan agreements to enhance clarity and monitor compliance with requirements.
Boosted sales and customer loyalty through incentive programs.
Launched new training program to boost employee skills and staff retention rate.
Generated financial and operational reports to assist management with business strategy.
Consulted customers to boost product sales and services.
Resolved various issues impacting sales management and business operations.
Submitted loan applications to underwriter for verification and recommendation.
Compiled database of loan applicants' credit histories, financial statements and other financial information.