Nishul Pithadia
Summary
Accommodating Customer Support Specialist who consistently exceeds customer and patron expectations. Demonstrates composure in stressful situations and effectively reduces customer dissatisfaction through clear communication and focused solutions. Skilled at identifying win-win resolutions.
Overview
10
10
years of professional experience
Work History
Customer Success Specialist
H&M Virtual Services PVT LTD
Vadodara
02.2024 - Current
- Built and nurtured customer relationships to enhance user engagement and satisfaction.
- Coached team members on delivering exceptional customer experiences.
- Assisted customers by addressing their concerns on product installation, troubleshooting, and usage.
- Developed and maintained strong client relationships by engaging in regular communication and follow-up.
- Provided excellent customer service by addressing inquiries and resolving complaints.
- Managed cross-functional initiatives to streamline processes and improve customer experience.
- Successfully navigated crisis situations, preserving customer satisfaction and loyalty.
Sales Consultant
Kaizen Consultancy
06.2022 - 08.2023
- Monitored and responded to inquiries from customers via phone, email, and chat.
- Provided high-level, comprehensive customer service to international clients in a professional and timely manner.
- Resolved escalated customer service issues quickly and efficiently.
- Served as a proactive, responsive, and professional point of contact for customers via email and phone communication.
Store Manager
Thakkar Dry Fruit Sweets and Namkeens
05.2019 - 05.2022
- Identified opportunities for cost savings through waste reduction initiatives.
- Planned special promotions or discounts based on market trends.
- Developed strategies to maximize sales and profitability.
- Ensured compliance with safety regulations and company policies.
- Developed relationships with suppliers to negotiate better prices.
- Conducted daily store operations, including opening and closing procedures and cash handling.
Customer Service Executive
Capita India
07.2018 - 04.2019
- Developed strong relationships with customers by providing knowledgeable advice on products and services.
- Ensured accurate records of customer interactions, transactions, and comments in the database system were maintained.
- Provided swift and professional resolution for customer inquiries.
- Ensured prompt response to customer emails for support and assistance.
- Successfully addressed customer concerns in a timely manner with professionalism.
Sales officer
Axis Bank Ltd
06.2016 - 02.2018
- Provided customer service by responding to emails and phone calls in a timely manner.
- Maintained an up-to-date knowledge of bank products, services, policies, and procedures.
- Assisted customers with opening new accounts, answering inquiries, and processing transactions.
- Provided guidance to customers regarding online banking features and functions.
- Verified identity documents presented by customers before approving any transactions.
- Ensured compliance with banking regulations when processing transactions.
- Researched customer inquiries and resolved issues efficiently.
Web Content Specialist
WeBuy.com
Mumbai
04.2015 - 05.2016
- Proofread all written material prior to publication for grammar, punctuation and spelling errors.
- Created content for websites, blogs and social media accounts to increase visibility and engagement.
- Updated existing content regularly to ensure accuracy of information presented online.
- Edited existing content to ensure accuracy, clarity, readability and consistency with company standards.
- Completed time-sensitive writing assigned on short notice and consistently met deadlines.
- Coordinated with graphic designers to integrate visual elements into content, enhancing reader engagement.
Education
Bachelor in Commerce in Accounts and Management -
University of Mumbai
Mumbai03-2014
Skills
- Customer service excellence
- Complaint Handling
- Customer Relationship Management (CRM)
- Customer Account Management
- Client Relations
- Strategic communications
- Customer Retention
- Training and coaching
- Client Confidentiality
- Needs Assessment
- De-Escalation Techniques
- Account Management
- Computer Skills
- Calm and Professional Under Pressure
Affiliations
- Cooking
- Long Bike Rides
- Listening Music
Accomplishments
- Consistent, pervasive, and going the extra mile award at H&M Virtual Services PVT LTD
- Received the best performer half-yearly award Axis Bank Ltd
Languages
Gujarati
First Language
English
Proficient (C2)
C2
Hindi
Advanced (C1)
C1
Marathi
Intermediate (B1)
B1
German
Beginner (A1)
A1
References
References available upon request.
Timeline
Customer Success Specialist
H&M Virtual Services PVT LTD
02.2024 - Current
Sales Consultant
Kaizen Consultancy
06.2022 - 08.2023
Store Manager
Thakkar Dry Fruit Sweets and Namkeens
05.2019 - 05.2022
Customer Service Executive
Capita India
07.2018 - 04.2019
Sales officer
Axis Bank Ltd
06.2016 - 02.2018
Web Content Specialist
WeBuy.com
04.2015 - 05.2016
Bachelor in Commerce in Accounts and Management -
University of Mumbai
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