Travelling & listening Music
DISHA SHETTY
Senior Associate
kalachowki, Mumbai
Summary
To secure a challenging position that utilizes my current skills and provide me opportunities to develop more skills so that I could grow professionally.
Overview
4
4
years of professional experience
4
4
Languages
Work History
Customer Experience Agent
Maersk
06.2021 - Current
- Managing customer invoicing and providing the same within fixed ETD
- Ownership of also providing Forwarders Cargo Receipt again withing timelines without any delay
- Also assisting in system updates
- Part of working in collection of outstanding payments
- Highly interactive with customers providing them best services without delay and ensuring customer satisfaction.
- To deliver a positive customer experience for all customers and to ensure a smooth execution of the end–to-end shipment process by working closely various stakeholders.
- Following up with existing and new customers for KYC documents for smooth onboarding of the customers.
- Hunt leads among lost or inactive accounts as well as follow-up of opportunities for existing customers. This includes involvement in marketing campaigns and sales promotions as required.
- Work closely with External Sales Managers to cultivate the customer relationship with a view to maximizing volume and profitability at every opportunity.
- Develop a full understanding of customers’ business drivers, needs and requirements.
- Effectively handover of terms and conditions agreed with customer to stakeholder groups, including Global Service Centre teams.
- Management of sales pipeline and segmentation alongside accurate equipment and booking forecasting.
- Handling of incoming customer services enquiries, with focus on quick and efficient issue resolution and exception management.
Associate
TATA Consultancy Services
05.2018 - 06.2021
- Tracking and handling of 6000+ transactions on a daily basis with 100% accuracy.
- Handling customer as well as interdepartmental queries.
- Provide daily assistance to 45+ branches furthermore client queries via phone/email for debit or credit online banking concerns & queries.
- End to End processing of NEFT and RTGS transactions of Citibank Customers under the guidelines of RBI.
- Monitoring different queues in which the transactions are stuck for various discrepancies in the transaction details, as per compliance requirements and RBI cutoffs.
- Performing SDN checks on transactions as per the RBI and OFAC lists as worked under compliance team as well.
- Keep track on various reports and volumes in processing of payments.
- Communicate with team members regarding process improvement and different queries as daily process needs to be completed within cutoffs ensuring no delay in processing with zero errors.
- Responsible for imparting training to new hires within the unit to bring them up the learning curve.
Education
Master of Commerce - Business Management
University of Mumbai
Bachelors of Commerce - undefined
S.I.E.S. College of Commerce and Economics
H.S.C - undefined
S.I.E.S. College of Commerce and Economicsand Economics
S.S.C - undefined
Abhyudaya Education Society High School
Skills
Key holder experience
Interests
Accomplishments
- BPS Star Performer Award- TCS
accomplished 3 times for Zero error transaction processing.
On The Spot Award achieved twice for managing high volumes in TCS.
- BPS Champions League Team Award acquired one time in TCS.
- iAppriciate Award for the month March 2022 in Maersk
Declaration
I hereby declare that statement made in this is true, complete to the best
of my knowledge and belief.
Place:
Date:
Timeline
Customer Experience Agent
Maersk
06.2021 - Current
Associate
TATA Consultancy Services
05.2018 - 06.2021
Master of Commerce - Business Management
University of Mumbai
Bachelors of Commerce - undefined
S.I.E.S. College of Commerce and Economics
H.S.C - undefined
S.I.E.S. College of Commerce and Economicsand Economics
S.S.C - undefined
Abhyudaya Education Society High School