Summary
Overview
Work History
Education
Skills
Interests
Accomplishments
Declaration
Timeline
Generic

DISHA SHETTY

Senior Associate
kalachowki, Mumbai

Summary

To secure a challenging position that utilizes my current skills and provide me opportunities to develop more skills so that I could grow professionally.

Overview

4
4
years of professional experience
4
4
Languages

Work History

Customer Experience Agent

Maersk
06.2021 - Current
  • Managing customer invoicing and providing the same within fixed ETD
  • Ownership of also providing Forwarders Cargo Receipt again withing timelines without any delay
  • Also assisting in system updates
  • Part of working in collection of outstanding payments
  • Highly interactive with customers providing them best services without delay and ensuring customer satisfaction.
  • To deliver a positive customer experience for all customers and to ensure a smooth execution of the end–to-end shipment process by working closely various stakeholders.
  • Following up with existing and new customers for KYC documents for smooth onboarding of the customers.
  • Hunt leads among lost or inactive accounts as well as follow-up of opportunities for existing customers. This includes involvement in marketing campaigns and sales promotions as required.
  • Work closely with External Sales Managers to cultivate the customer relationship with a view to maximizing volume and profitability at every opportunity.
  • Develop a full understanding of customers’ business drivers, needs and requirements.
  • Effectively handover of terms and conditions agreed with customer to stakeholder groups, including Global Service Centre teams.
  • Management of sales pipeline and segmentation alongside accurate equipment and booking forecasting.
  • Handling of incoming customer services enquiries, with focus on quick and efficient issue resolution and exception management.

Associate

TATA Consultancy Services
05.2018 - 06.2021
  • Tracking and handling of 6000+ transactions on a daily basis with 100% accuracy.
  • Handling customer as well as interdepartmental queries.
  • Provide daily assistance to 45+ branches furthermore client queries via phone/email for debit or credit online banking concerns & queries.
  • End to End processing of NEFT and RTGS transactions of Citibank Customers under the guidelines of RBI.
  • Monitoring different queues in which the transactions are stuck for various discrepancies in the transaction details, as per compliance requirements and RBI cutoffs.
  • Performing SDN checks on transactions as per the RBI and OFAC lists as worked under compliance team as well.
  • Keep track on various reports and volumes in processing of payments.
  • Communicate with team members regarding process improvement and different queries as daily process needs to be completed within cutoffs ensuring no delay in processing with zero errors.
  • Responsible for imparting training to new hires within the unit to bring them up the learning curve.

Education

Master of Commerce - Business Management

University of Mumbai

Bachelors of Commerce - undefined

S.I.E.S. College of Commerce and Economics

H.S.C - undefined

S.I.E.S. College of Commerce and Economicsand Economics

S.S.C - undefined

Abhyudaya Education Society High School

Skills

Key holder experience

undefined

Interests

Travelling & listening Music

Accomplishments

  • BPS Star Performer Award- TCS
    accomplished 3 times for Zero error transaction processing.

  • On The Spot Award achieved twice for managing high volumes in TCS.
  • BPS Champions League Team Award acquired one time in TCS.
  • iAppriciate Award for the month March 2022 in Maersk

Declaration

I hereby declare that statement made in this is true, complete to the best
of my knowledge and belief.
Place:
Date:

Timeline

Customer Experience Agent

Maersk
06.2021 - Current

Associate

TATA Consultancy Services
05.2018 - 06.2021

Master of Commerce - Business Management

University of Mumbai

Bachelors of Commerce - undefined

S.I.E.S. College of Commerce and Economics

H.S.C - undefined

S.I.E.S. College of Commerce and Economicsand Economics

S.S.C - undefined

Abhyudaya Education Society High School

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DISHA SHETTYSenior Associate