Disha Tomar
Indore
Summary
Result-oriented professional with a passion for the tech sector and over 8 years of experience in service, sales, and relationship management. Eager to contribute to RBCx's innovation journey by leveraging my skills in client-centric solutions, business development, and adaptability.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Specialist (Retail Accounts)
Revolut Technologies India Pvt. Ltd.
India
08.2023 - Current
- Specialist role in Retail Accounts department, collaborating with various departments to identify and address suspicious activities related to financial crime
- Assisting users with onboarding, KYC, and verification processes for countries such as the UK, US, and EEA
- Enhancing team productivity by 30% and recognized as a top performer in dynamic productivity and quality.
HR Assistant
Amazon Development Center
India
10.2021 - 08.2023
- Managed HR responsibilities in the disability and leave department, including payroll, leaves, benefits, and taxation under US legislation
- Assisted employees with understanding benefits such as FMLA, STD, and LTD
- Received the top performer award three times during employment.
CS Associate [DP]
Amazon Development Center
India
09.2020 - 03.2021
- Integrated between the delivery department and users, meeting SLAs using problem-solving abilities and tools
- Maintained 100% productivity throughout the tenure.
Deputy Manager
AXIS BANK
Indore
11.2019 - 05.2020
- Managed client portfolios, account maintenance, and assisted clients with day-to-day transactions
- Supervised a team of 7-12 people, ensuring exceptional customer service
- Penetrated 80% of user accounts, resulting in a 40% increase in portfolio profitability.
Relationship Manager
HDFC Bank
Indore
06.2018 - 11.2019
- Conferred with HNI clients daily to maintain customer satisfaction, resolve issues, and promote products
- Increased portfolio productivity by 80% and ranked 2nd among 250 Relationship Managers in the cluster.
Education
MBA (Marketing) -
IMS, Indore
01.2018
Bachelor of Commerce (Banking and Finance) -
Pune University, Pune
01.2016
Skills
- Office Software: Excel, MS Word, PowerPoint
- Banking: Salesforce CRM tool, Atlassian Confluence, Atlassian Jira
- HR Administration: ADP, Workday, BambooHR
- Customer Relations
- Team Collaboration
- Relationship Building
Certification
International Air Transport Association - Foundation
Additional Information
Feel free to adapt it further based on your specific details and preferences.
Languages
Hindi
First Language
English
Advanced (C1)
C1
Timeline
Specialist (Retail Accounts)
Revolut Technologies India Pvt. Ltd.
08.2023 - Current
HR Assistant
Amazon Development Center
10.2021 - 08.2023
CS Associate [DP]
Amazon Development Center
09.2020 - 03.2021
Deputy Manager
AXIS BANK
11.2019 - 05.2020
Relationship Manager
HDFC Bank
06.2018 - 11.2019
MBA (Marketing) -
IMS, Indore
Bachelor of Commerce (Banking and Finance) -
Pune University, Pune