DISHA YADAV
Lucknow
Summary
As an individual seeking for a job where I can make best possible use of my skills & abilities and try to make the maximum contribution for an organization. By applying my potential and skills, I can provide outstanding work, which in turn will add on to overall growth of organization and by which I can achieve new heights in my career. Besides I want to get a challenging position, where my management skills would be applied for the betterment of the organization.
Overview
7
7
years of professional experience
Work History
Executive - Operations
Startek (Client - Flipkart)
02.2023 - Current
- Flipkartcx Process
- Tended to urgent correspondence to facilitate communication or resolution.
- Identified customer needs, clarified information, researched every issue and provided solution or alternatives
- Educated customers on products, services to ensure overall better communication.
Home Tutor
Self Employed
01.2017 - Current
- Helped students prepare for tests and exams by providing guidance, motivation, and encouragement.
- Developed student confidence through positive reinforcement strategies.
- Communicated with parents and teachers on students' progress.
- Collaborated with students to complete homework assignments, identify lagging skills, and correct weaknesses.
- Taught Mathematics, Science up to classes 6 to 8.
- Taught All Subjects up to class 5.
Education
Master of Arts - Economics
Dr.Shakuntala Misra National Rehabilitation University
Lucknow2022
Bachelor of Science - PCM
Pt Deen Dayal Upadhyay Govt Girls Degree College
Lucknow2019
Intermediate - Physics, Chemistry & Mathematics
SKD Academy Inter College
Lucknow2016
Skills
- Teaching
- Customer Care
- Customer Feedback
- Operations Management
- MS Excel
- Communication
- Problem Solving
- Good Knowledge of MS Office
- Ability to Work under Pressure
- Decision Making
Languages
English
Intermediate (B1)
Hindi
Bilingual or Proficient (C2)
Timeline
Executive - Operations
Startek (Client - Flipkart)
02.2023 - Current
Home Tutor
Self Employed
01.2017 - Current
Master of Arts - Economics
Dr.Shakuntala Misra National Rehabilitation University
Bachelor of Science - PCM
Pt Deen Dayal Upadhyay Govt Girls Degree College
Intermediate - Physics, Chemistry & Mathematics
SKD Academy Inter College
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