Disha Gupta
Delhi
Summary
German Language Specialist with 6+ years of experience in language support, translation, underwriting support, financial analysis, and quality control (QC). Proven expertise in working with German clients, underwriting teams. Skilled in process standardisation, documentation and reporting.Strong command of German (C1 level) with experience in JIRA, workflow management, and content quality assurance.
Overview
7
7
years of professional experience
2
2
years of post-secondary education
Work History
Senior Analyst
AXA XL
Gurugram, Delhi
08.2023 - Current
* Provide German language support and translation for underwriting and business communication.
* Act as a point of contact between German underwriters and internal teams.
* Conduct weekly connects with German underwriters to align on process updates and take feedbacks.
* Prepare Account Health Check (AHC) reports for renewal accounts.
* Perform analysis of annual reports to extract financial information.
* Provide training and manuals for new joiners.
* Collaborate with German global teams to standardise processes.
* Ensure quality control and linguistic accuracy across deliverables
German Language Specialist
Scientific Publishing Pvt. Ltd. (Straive Pvt. Ltd.)
Anna Salai, Chennai
03.2022 - 08.2023
* Provided German language support to authors, editorial, and production teams.
* Coordinated with publishing editorial, manager's,copyediting and production teams to ensure timely delivery of Books.
* Interacted with German authors, sharing progress updates and resolving queries.
* Conducted quality checks (S600/S650 workflows) ensuring linguistic and content accuracy.
* Managed error escalation and JIRA ticketing.
* Ensured successful delivery of e-books and hard copies.
German Executive
Reservation & Data Maintenance Pvt. Ltd. (Subsidiary of Lufthansa)
Gurugram, Delhi
06.2019 - 06.2021
- Delivered German customer support for Lufthansa Miles & More program.
- Managed email-based client communication and issue resolution.
- Maintained customer data, handled PNR bookings, and mileage corrections.
- Improved customer satisfaction through accurate and timely support.
Education
German Certification (C1.1) -
Max Mueller Bhavan
B.Com (Hons) -
Delhi University
CBSE - 10th & 12th
St. Margaret Sr. Sec School
03.2013 - 03.2015
Skills
- German Language (C11)
- Translation & Interpretation
- Language Support & Client Communication
- Financial Document Analysis & Reporting
- Quality Control (QC)
- Underwriting Support
- Insurance Processes
- Process Standardization
- Documentation
- Stakeholder Management
- Cross-functional Coordination
- JIRA
- Workflow Management
Accomplishments
- Selected for AXA XL Cologne (Germany) office visit for the Fusion Project.
- Awarded multiple 'Best Quality Check’ and 'Pat on the Back' recognitions for performance excellence.
Timeline
Senior Analyst
AXA XL
08.2023 - Current
German Language Specialist
Scientific Publishing Pvt. Ltd. (Straive Pvt. Ltd.)
03.2022 - 08.2023
German Executive
Reservation & Data Maintenance Pvt. Ltd. (Subsidiary of Lufthansa)
06.2019 - 06.2021
CBSE - 10th & 12th
St. Margaret Sr. Sec School
03.2013 - 03.2015
German Certification (C1.1) -
Max Mueller Bhavan
B.Com (Hons) -
Delhi University