Visiting New Places
Dishant Jaggi
Front Office Manager
Kangra
Summary
Outgoing Front Office Assistant with 5 years of experience in office and administrative work. Driven and fast-learning individual with exceptional organizational talents and customer service skills. Superior understanding of specific protocols and MS Office suite.
Overview
15
15
years of professional experience
4
4
Languages
Work History
Front Office Assistant Manager
RAKKH RESORT A MEMBER OF RADISSON INDIVIDUALS RETREAT - Kaloti Hotel and Resort Ltd
05.2019 - Current
- Front Office Assistant Manager.
- Enhanced customer satisfaction by promptly addressing inquiries and concerns at the front desk.
- Handled financial transactions accurately by processing payments, issuing receipts, and maintaining detailed records of all transactions.
- Collaborated with team members to improve overall front office performance through consistent feedback and process improvement suggestions.
- Directed phone inquiries, answered customer questions, and scheduled appointments.
- Reviewed and updated customer information in database for accuracy.
- Maintained a professional and welcoming environment for clients, contributing to an overall positive experience.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Processed incoming and outgoing mail, sorting and distributing to correct staff and departments.
Sr. Store Keeper
RAKKH RESORT A MEMBER OF RADISSON INDIVIDUALS RETREAT - Kaloti Hotel and Resort Ltd
05.2017 - 05.2019
- Sr. Storekeeper
- Coordinated shipping schedules with transportation providers, ensuring timely deliveries to clients without delays or errors.
- Developed strong vendor relationships that resulted in improved product availability and better pricing negotiations.
- Enhanced inventory accuracy by implementing a new tracking system and conducting regular audits.
- Streamlined warehouse operations for increased efficiency by optimizing storage layout and introducing barcode scanners.
- Improved order fulfillment process, reducing the average time to prepare shipments for delivery.
Head Housekeeping Supervisor
RAKKH RESORT A MEMBER OF RADISSON INDIVIDUALS RETREAT- Kaloti Hotel and Resort Ltd
04.2016 - 05.2017
- Conducted regular room inspections to verify compliance with housekeeping standards.
- Placed orders for housekeeping supplies and guest toiletries.
- Maintained a high level of quality control through regular inspections, resulting in consistent adherence to hotel standards.
- Developed customized cleaning plans for VIP guests based on their preferences, resulting in increased guest satisfaction scores.
- Streamlined inventory management, ensuring adequate supplies for quality service delivery.
Room Attendant
Rakkh Resort- Kaloti Hotel and Resort Ltd
03.2014 - 04.2016
- Room Attendant.
- Maintained hotel safety standards by adhering to proper procedures for handling chemicals and equipment during cleaning tasks.
- Achieved time management goals by following designated schedules and completing assigned tasks within allotted time frames.
- Responded to guest requests for assistance, toiletries, and personal care items.
- Reduced guest complaints by maintaining a high standard of cleanliness in all assigned rooms.
- Enhanced guest satisfaction by providing thorough and timely room cleaning services.
- Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
- Contributed to team efforts in meeting occupancy goals through efficient room preparation and availability.
Room attendant
Hotel Park Grand
10.2012 - 11.2013
- Room attendant.
- Ensured positive guest experiences with prompt response to special requests and additional services.
- Inspected guest rooms to replenish soap, paper towels and toiletries.
- Performed deep-cleaning assignments on a regular basis to maintain the hotel''s overall appearance and appeal for both new and returning guests alike.
Jr.Csr
Airtel
12.2010 - 06.2011
- Jr.Csr
- Demonstrated empathy and active listening skills, resulting in a higher rate of customer satisfaction and repeat business.
- Answered constant flow of customer calls with minimal wait times.
- Responded to customer requests for products, services, and company information.
- Developed strong relationships with clients by understanding their needs and preferences, fostering long-term loyalty.
- Answered customer telephone calls promptly to avoid on-hold wait times.
Education
No Degree - Computer Applications Development
Dharamsala Institute of Management Studies
Dharamsala 04.2001 -
12th - 2nd
Himachal Pradesh Board of School Education
GOVT SENIOR SECONDARY SCHOOL DARANG01.2009
10th - 3rd
Himachal Pradesh Board of School Education
GOVT HIGH SCHOOL DARANG01.2007
Skills
Reception duties
Problem-solving skills
Customer service
Cash handling
Cash register operation
POS systems
Time management skills
Cleaning and sanitizing
Data entry
References
Akhil Thakur - Guest Relations Manager
Contact No. 8894035000,
Kaloti Hotel and Resort Ltd
Interests
Listening Music
Reading Books
Disclaimer
I hereby declare that the above information is the true according to my knowledge.
ADDITIONAL INFORMATION
One Year DCA diploma in computer application.
Additional Information
Ambitious hardworking:-
Ability thrive best result under various circumstances. Ability to work with full coordination.
STRENGTH ATTRIBUTES:-
Ambitious hardworking .Ability to give best result under various circumstances. Ability to work with full coordination.
TIPS:
Believe in Positive Attitude, Honesty and Hardworking.
AIM:-
To work is an organization in which best utilization of my talent.
Timeline
Front Office Assistant Manager
RAKKH RESORT A MEMBER OF RADISSON INDIVIDUALS RETREAT - Kaloti Hotel and Resort Ltd
05.2019 - Current
Sr. Store Keeper
RAKKH RESORT A MEMBER OF RADISSON INDIVIDUALS RETREAT - Kaloti Hotel and Resort Ltd
05.2017 - 05.2019
Head Housekeeping Supervisor
RAKKH RESORT A MEMBER OF RADISSON INDIVIDUALS RETREAT- Kaloti Hotel and Resort Ltd
04.2016 - 05.2017
Room Attendant
Rakkh Resort- Kaloti Hotel and Resort Ltd
03.2014 - 04.2016
Room attendant
Hotel Park Grand
10.2012 - 11.2013
Jr.Csr
Airtel
12.2010 - 06.2011
No Degree - Computer Applications Development
Dharamsala Institute of Management Studies
04.2001 -
12th - 2nd
Himachal Pradesh Board of School Education
10th - 3rd
Himachal Pradesh Board of School Education