Summary
Overview
Work History
Education
Skills
Outing, Playing Games, Reading
Additional Information
Timeline
Generic

Dishant Kelaskar

Senior CRM Executive
Virar

Summary

To be a part of progressive organization that give a scope to enhance my knowledge and utilizing my skills towards the growth of the organization .


Overview

3
3
years of professional experience
6061
6061
years of post-secondary education
3
3
Languages

Work History

Senior CRM Executive

Justo Realfintech Limited
08.2024 - Current
  • Managed regular updates of CRM software (Justo own CRM software) to maintain optimal performance levels and accommodate evolving business requirements.
  • Continuously enhanced user adoption of the CRM platform by gathering feedback from team members, addressing concerns, and refining processes based on their input.
  • Collaborated with cross-functional teams to ensure CRM data accuracy and improve overall customer experience.
  • Played a key role in enhancing brand reputation by addressing escalated customer issues promptly via the appropriate communication channels provided by our CRM system.
  • Established KPIs to measure the success of CRM campaigns, consistently monitoring progress towards desired outcomes.
  • Contributed to sales growth by leveraging CRM insights to support account management teams and inform upselling opportunities.
  • Partnered with IT department to resolve technical difficulties within the CRM platform, ensuring minimal disruptions for users across the organization.
  • Resolved problems with high-profile customers to maintain relationships and increase return customer base.
  • Built relationships with customers and community to establish long-term business growth.

CRM Assistant

Bhoomi Group
Mumbai
02.2022 - 07.2024
  • Built relationships with customers and community to establish long-term business growth.
  • Achieved sales goals and service targets by cultivating and securing new customer relationships.
  • Collaborated with upper management to implement continuous improvements and exceed team goals.
  • Managed accounts to retain existing relationships and grow share of business.
  • Prepared sales presentations for clients showing success and credibility of products.
  • Maintained client files with sales contracts, records of client interactions, client notes, and other information.
  • Made customers aware of current and new programs and services.
  • Managed customer relations on ongoing basis to maximize customer retention.
  • Built partnerships with diverse internal teams and sales, finance, and operations departments to streamline processes.

Education

B.Com - Commerce

Viva College of Arts & Commerce
Virar
05.2022

S Y.J.C - Commerce

Viva College of Arts & Commerce
Virar
07.2019

S.S.C - High School

Utkarsha Vidyalaya
Virar
07.2017

Skills

MS Excel: MIS Reports, Demand Letters

MS Word: Possession & NOC Letters

ERP for CRM:- Xpedeon Software

Customer Inquiries

Document Organization

Database Maintenance

Customer Satisfaction

Customer Relationship Management

Customer Needs Assessments

Outing, Playing Games, Reading

  • Outing: Enjoy exploring new places and engaging in outdoor activities to stay refreshed and inspired.
  • Playing Games: Passionate about strategic and team-based games that enhance focus, decision-making, and problem-solving skills.
  • Reading: Regular reader with a keen interest in self-growth, and creative literature to stay informed and mentally sharp.

Additional Information

Declaration:

I,hereby confirm that all the information mentioned above is true to the best of my knowledge and I bear the responsibility for the above mentioned particular.


(Dishant Mangesh Kelaskar)

Timeline

Senior CRM Executive

Justo Realfintech Limited
08.2024 - Current

CRM Assistant

Bhoomi Group
02.2022 - 07.2024

B.Com - Commerce

Viva College of Arts & Commerce

S Y.J.C - Commerce

Viva College of Arts & Commerce

S.S.C - High School

Utkarsha Vidyalaya

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Dishant KelaskarSenior CRM Executive