DISHA VIJEY AHUJA

-Managed multiple corporate projects focusing on internal training materials and corporate communication like: The Ability to Work Under Pressure, PWD Act in India, Insider Trading and other corporate compliance subjects.

-Ensured timely delivery of high-quality content by understanding and meeting client expectations.

-Developed engaging and interactive learning experiences, ensuring scripts were captivating and user-centered to enhance engagement and knowledge retention.

-Handle customers’ inquiries and requests, whilst ensuring that the Bank’s delivery standards are met in achieving total customer satisfaction by processing that in specific TAT.

-Ensure proper scrutiny of all transactional documents submitted by the customer.

-Support the Managers to solve audit queries related to deliverables, KYC, customer complaints, cash transactions, escalations etc.

-Processing and Authorization of Financial and non-financial transactions.

-Ensure that adequate records & data pertaining to customer queries and complaints are maintained & analyzed for achieving greater process efficiency.

-Ensuring that the financials of the branch are under control and the branch adheres to the Know Your Customer (KYC), Anti-Money Laundering (AML), REKYC and CKYC norms at all times.