Disilva Kanikaraj
Business Manager
Bengaluru
Summary
An experienced specialist in Hospitality industries with 10+ years of experience of managing a team of 12 plus members and working at multiple companies with KFC (4 yrs.), Domino's pizza (4Yrs.), Curefoods (1 Yrs.) and Chienses wok (Lenexis foodworks). I have a rich experience of multiple aspects & played in different roles as Restaurant Manager, Shift Manager & team leader in different organization/top companies. My Goal is to gain an overview on functioning of the organization and contribute towards project success with drive to constantly unlearn, learn and update my skills to mastery. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Experienced Business Manager skillful in monitoring and managing daily business operations with focus on continuous improvement. Transforms underperforming operations into successful enterprises using resourcefulness and high-level business acumen. Decisive and analytical with 14-year history of successful industry performance.
Overview
15
15
years of professional experience
Work History
Business Manager
Barbeque Nation
07.2023 - Current
- Communicated with customers and vendors positively with particular attention to problem resolution.
- Created, managed, and executed business plan and communicated company vision and objectives to motivate teams.
- Processed vital documentation, completed forms and obtained appropriate insurance verification and authorization for services.
- Supported business management projects by monitoring and tracking risks, issues and action items.
- Assisted with hiring process and training of new employees.
- Executed business plans to further strengthen and maximize territory sales and profits.
- Coordinated team schedules to keep shifts properly staffed during busy periods.
- Improved business profits through innovative cost containment and revenue generation techniques.
- Oversaw and improved deliveries through proactive coordination of daily operations.
- Provided feedback on effectiveness of strategies, selling programs and initiatives and identified areas requiring improvement.
- Developed initial sales roadmaps and market strategies to promote successful product launches.
- Drafted reports and documents to improve correspondence management, schedule coordination and recordkeeping.
- Oversaw product delivery and shipping operations to reduce shipment turnaround times and streamline warehouse workflows.
- Launched staff engagement, gender diversity and cultural programs in addition to robust reporting tool that increased operational quality.
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
- Assisted in recruiting, hiring and training of team members.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Trained and guided team members to maintain high productivity and performance metrics.
- Reported issues to higher management with great detail.
- Implemented innovative programs to increase employee loyalty and reduce turnover.
- Tracked trends and suggested enhancements to both challenge and refine company's product offerings.
Area Manager
Lenexis Foodworks Pvt. Ltd
01.2021 - 04.2023
- Product Process - Ensure chef are following recipe of the each products
- Food Safety: Make sure that no visible sign of pest/rodent/flies occurring in food, hand wash procedure being followed, Hot water availability at washing area, ensured that food thermometer is working, kitchen alarms are working, ensured that proper Veg & Non-veg segregation is happening, music is at appropriate volume and Air conditioning is ON/Temperature is set properly
- Maintenance: tickets logged, deep cleaning of one section
- Inventory: Undertaking the counting and record of all packaging consumables, cleaning consumables and all coffee consumables
- Customer service: Ensured that customers are being treated, display unit is stocked with minimum quantity at all times, also customer feedback is taken and addressed
- People: Ensured that staffs uniform and grooming checked, daily huddles resolved.
- Developed sales strategy based on research of consumer buying trends and market conditions.
- Assessed reports to evaluate performance, develop targeted improvements, and implement changes.
- Brought in exceptional candidates to boost team productivity and operational efficiency.
Guest Delight Manager
Domino's
01.2015 - 01.2019
- Handling of 30 plus members including one shift managers
- Daily/Monthly maintenance of the store
- Conducting critical inventory count & month end inventory
- Handling banking cash & petty cash
- Achieving sales Break Through ideas
- Planning for day today sales
- Make Customer Mania and getting feedbacks
- Making sure to achieve 100% target on day today sales
- Focusing on all Job Knowledge to improve Team members
- Back to basic to improve the Team Members by OJT.
Assistant Restaurant Manager
KFC
01.2009 - 01.2015
- Handling of POS in cash counter
- Suggestive selling to customers to increase shift sales
- Production of Burger and French fries in Burger Station
- Thawing and marinating of Chicken
- Production of Hot and Crispy (HC) and original recipe
- Starting and day end count of raw materials used
- Responsibility of other staff in the absence of Shift Manager.
- Immediately resolved issues with patrons by employing careful listening and communication skills.
Education
SSLC - undefined
HOLY CROSS SCHOOL
PUC - undefined
ST.JOSEPH'S COLLEGE
BBM - undefined
NEW SHORES INSTITUTE OD MANAGEMENET
Skills
VENDOR MANAGEMENTBUDGETINGWRITTEN & VERBAL COMMUNICATIONSCHEDULING AND PLANNINGNEGOTIATIONATTENTION TO DETAILREPORTING & TEAM PLAYERPeople ManagementLocal MarketingInventory, FC & PNL accountMS WORDMSEXCELMICROSOFT POWER POINTINTERNET
Operational leadership
Operational leadership
Cross-functional communication
Staff Management
Budgeting
Negotiation
Retail Operations Management
Business planning
Project Management
Business Development
Customer Relationship Management
Employee management
Staff training and development
Operations management
Financial Management
Financial administration
Rewards Recognition
- BEST CSR OF FIRST QUARTER @ KFC
- BEST NEW JOINEE @ DOMINOS
- GOLDEN LADDER @ CUREFOODS
Timeline
Business Manager
Barbeque Nation
07.2023 - Current
Area Manager
Lenexis Foodworks Pvt. Ltd
01.2021 - 04.2023
Guest Delight Manager
Domino's
01.2015 - 01.2019
Assistant Restaurant Manager
KFC
01.2009 - 01.2015
SSLC - undefined
HOLY CROSS SCHOOL
PUC - undefined
ST.JOSEPH'S COLLEGE
BBM - undefined
NEW SHORES INSTITUTE OD MANAGEMENET