Disnara Martinez
Crown Point
Summary
Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Overview
20
20
years of professional experience
Work History
Event Sales Coordinator
Avalon Manor Banquet Center
Lincoln, Merrillville, IN
04.2024 - Current
- Respond to inquiries in a timely and welcoming manner, and determine their needs
- Schedule, provide tours of the facility and include detailed information regarding pricing, what is included in pricing, and set up of the room
- Establish rapport and relationships with each client in a way that’s appropriate for the occasion including but not limited to funeral luncheons, weddings, birthdays, and corporate events
- Write contracts and take deposits
- Ensure the clients’ thorough understanding of all policies and procedures
- Finalize menus, final head counts, layouts, audio visual orders, linen orders, and timing details for upcoming events
- Ensure that all event details are thorough and accurate
- Prepare the lobby welcome marquee.
- Increased client retention through exceptional relationship management skills.
- Designed customized proposals tailored to each client''s unique needs and budget constraints.
Closeout Coordinator / Pay App Specialist
Morgan Harbour Construction
Madison, Willowbrook, IL
09.2019 - 03.2024
- Collecting, assembling, and submitting closeout documents
- Collecting billings from subcontractors, and assembling pay apps monthly
- Logging accounts payable and receivable entries
- Waiver of lien review and approval for check release
- Tracking, filing, and returning fully executed subcontracts, purchase orders, and change orders to subcontractors
- Training new hires
- Part of the welcome and mentor committee for new hires
- Building rapport with our subcontractors by putting together yearly admin luncheons
- Boosting office morale by putting together office holiday luncheons and activities
- Managed project timelines for successful completion, ensuring milestones were met and deadlines were adhered to.
Project Engineer
Chicago Commercial Construction
Baltimore, Chicago, IL
09.2017 - 09.2019
- Manage and coordinate submittal, cost control, scheduling, reporting and document control on various projects
- Assist with RFI’s to owners and architects
- Tracking, filing, and returning fully executed subcontracts, purchase orders, and change orders to subcontractors
- Collecting billings from subcontractors, and assembling pay apps monthly
- Create & maintain contracts, certificates of insurance, and all documentation pertinent to each job and subcontractor
- Review and analyze monthly job cost reports with project managers
- P6 Training
- Assisting in training of new hires
Merchandise Specialist / Reservations Coordinator
DirectBuy Corporate, 8450
Broadway Merrillville, IN
11.2013 - 09.2017
- Working in tandem with the manufacturers to achieve a prompt resolution to problems with orders
- Proofing for company catalog
- Collect and deposit money into accounts, disburse funds from accounts for invoicing/credits
- Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
- Data entry
- Conducting pre-shift meetings to boost production, and help maintain a positive work atmosphere
- Top producers in the call center setting appointments with prospective members
- Enhanced customer satisfaction with expert product knowledge and personalized assistance.
- Resolved customer complaints professionally, ensuring a high level of satisfaction with their membership experience.
Telemarketer Sales Rep/Unit Supervisor/Trainer
Americall Group Inc
Northwind Parkway Hobart, IN
09.2005 - 04.2010
- Call Center Setting
- Telemarketing for insurance policies/Discover and BOFA credit cards: I was one of the top producers
- General Sales Unit Supervisor: Coaching 10-20 sales reps, and training whenever necessary
- Unit Supervisor of a licensed insurance agent team of 10-15 in house reps plus virtually coaching several reps that worked remotely throughout the US
- Unit Supervisor of a bilingual sales team of 10-15 reps
- Virtual and in person training of insurance agents from all over the country on the latest programs and policies
- Boosted sales revenue by identifying customer needs and offering suitable products or services.
- Developed a strong knowledge of company product offerings to provide accurate information to clients and close deals effectively.
Education
Secondary Education - Business and Home Economics
Hyles-Anderson College
05.2010
Skills
- Bilingual - English/Spanish
- Project Coordination
- Problem Solving
- Critical Thinking
- Time Management
- Call Center Experience
- Event coordination
- Sales strategy
- Effective communication
- Customer service
- Multitasking capacity
- Team leadership
- Product knowledge
- Staff training
- Customer retention
- Account management
- Budget management
- Schedule coordination
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Event Sales Coordinator
Avalon Manor Banquet Center
04.2024 - Current
Closeout Coordinator / Pay App Specialist
Morgan Harbour Construction
09.2019 - 03.2024
Project Engineer
Chicago Commercial Construction
09.2017 - 09.2019
Merchandise Specialist / Reservations Coordinator
DirectBuy Corporate, 8450
11.2013 - 09.2017
Telemarketer Sales Rep/Unit Supervisor/Trainer
Americall Group Inc
09.2005 - 04.2010
Secondary Education - Business and Home Economics
Hyles-Anderson College