Results-driven retail management professional dedicated to surpassing company sales goals through strategic financial decision-making that drives profitability. Proactively resolves concerns, optimizes policies, and engages with customers to foster loyalty and boost sales. Strong background in store operations management with a proven track record of delivering exceptional customer satisfaction.
Hi, I’m
Diti Singh
Summary
Overview
6
years of professional experience
1
Certification
Work History
Lals Group of Companies
Store Supervisor
03.2023 - Current
Job overview
- Develop, implement and manage a sales and merchandising strategy to achieve profitability
- Communicate with the team and motivate employees and customers, resolving issues and initiating corrective action
- Maintain personnel records and development plans and ensure a safe and clean work environment
- Oversees day to day store operations, including opening and closing procedure, sales floor staff department supervision and merchandising
- Keeping records of expenditure, sales figures and employee performance and evaluating the supply and availability of stocks and profit margins
- Implementing measures to avoid stock damages and monitoring shelving stocks and product display and the general appearance of the store
- Addressing customers request comments and complaints and also giving training to new staff members and scheduling Shifts
- Supervised daily operations by directing customer service, inventory and sales operations.
Cartrade Tech Ltd
Manager
10.2021 - 12.2022
Job overview
- Developing and sustaining solid relationships with key dealers that bring in most income to the company
- Responsible for improving efficiency of internal processes by managing measurement of all marketing campaigns and analyzing traffic, lead generation, and sales activity of Dealership
- Ensuring high level of customer's satisfaction as well as up-sell and cross-sell potential within customers
- Submit short- and long-range sales plans and prepare sales strategy accordingly
- Monitoring market trend and provide regular competitor feedback
- Recognition for Highest revenue in Delhi from a single outlet
- Recognized as best debutant in Carwale Absure vertical
- Achieved recognition for process & administration improvisation of the store which boosts revenue of the store by 33%
V I Vodafone Idea
Store Manager
05.2021 - 10.2021
Job overview
- Customer experience- - managing and retaining relationships with existing clients
- To achieve the sales target by new acquisition and up sales of new products and services
- To achieve the kpi of churn, collection, complaint reduction
- Ensure that the look and feel of the store is as per guideline and standards (SOPs)
- Awarded as Best SM for retaining most corporate Accounts
- Ensure 100% efficiency in Cash handling, Visual Merchandising, Inventory & Stock Management and Key Performance Indicators as per store guidelines
- Successfully handled Store Operations, Audit & Compliance
Reliance
Department Manager
10.2018 - 12.2020
Job overview
- Maintained the desired visual merchandising, retail operations, customer service
- Prepared and participated in the preparation of the sales budget, maximized sales and profitability of the concept
- Ensure effective inventory & warehouse management for the concept in the territory (order management, stock consolidation, movement and transfer of stock optimum stock utilization, stock return and shrinkage
- Monitored & appraised the performance of retail staff members in coordination with area retail manager and developed individual career plans
- Awarded 2 times for Highest sales in Ghaziabad and Noida region in Contest
- Awarded as Best Department Manager handling Visual Merchandising in the whole of North India
- Successfully managed a team of 22 people
- Achieved sales growth target by 45 % in Home Decor and Appliances category
Education
IILM AHL
MBA from Marketing & HR
01.2018
University Overview
VSICS
BBA from Administration
01.2016
University Overview
Skills
- Retail Store Operations
- Store Administration
- Visual Merchandising
- Inventory Management
- Team Management
- Product Promotion
- Problem Solving
- Adaptability
- Leadership
- Stakeholder Management
- Multitasking
- Result Oriented
- Customer Acquisition
- Corporate Sales
- Strategic Planning
- Operations Management
- Data Analysis
- Sales Strategies
- Multitasking and Organization
- Staff Supervision
- Customer Service
Certification
Certification from Lynda - Abusive Customer Handling
Languages
Hindi
English
Timeline
Store Supervisor
Lals Group of Companies
03.2023 - Current
Manager
Cartrade Tech Ltd
10.2021 - 12.2022
Store Manager
V I Vodafone Idea
05.2021 - 10.2021
Department Manager
Reliance
10.2018 - 12.2020
VSICS
BBA from Administration
Certification from Lynda - Abusive Customer Handling
IILM AHL
MBA from Marketing & HR
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