Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Hi, I’m

Diti Singh

Summary

Results-driven retail management professional dedicated to surpassing company sales goals through strategic financial decision-making that drives profitability. Proactively resolves concerns, optimizes policies, and engages with customers to foster loyalty and boost sales. Strong background in store operations management with a proven track record of delivering exceptional customer satisfaction.

Overview

6
years of professional experience
1
Certification

Work History

Lals Group of Companies

Store Supervisor
03.2023 - Current

Job overview

  • Develop, implement and manage a sales and merchandising strategy to achieve profitability
  • Communicate with the team and motivate employees and customers, resolving issues and initiating corrective action
  • Maintain personnel records and development plans and ensure a safe and clean work environment
  • Oversees day to day store operations, including opening and closing procedure, sales floor staff department supervision and merchandising
  • Keeping records of expenditure, sales figures and employee performance and evaluating the supply and availability of stocks and profit margins
  • Implementing measures to avoid stock damages and monitoring shelving stocks and product display and the general appearance of the store
  • Addressing customers request comments and complaints and also giving training to new staff members and scheduling Shifts
  • Supervised daily operations by directing customer service, inventory and sales operations.

Cartrade Tech Ltd

Manager
10.2021 - 12.2022

Job overview

  • Developing and sustaining solid relationships with key dealers that bring in most income to the company
  • Responsible for improving efficiency of internal processes by managing measurement of all marketing campaigns and analyzing traffic, lead generation, and sales activity of Dealership
  • Ensuring high level of customer's satisfaction as well as up-sell and cross-sell potential within customers
  • Submit short- and long-range sales plans and prepare sales strategy accordingly
  • Monitoring market trend and provide regular competitor feedback
  • Recognition for Highest revenue in Delhi from a single outlet
  • Recognized as best debutant in Carwale Absure vertical
  • Achieved recognition for process & administration improvisation of the store which boosts revenue of the store by 33%

V I Vodafone Idea

Store Manager
05.2021 - 10.2021

Job overview

  • Customer experience- - managing and retaining relationships with existing clients
  • To achieve the sales target by new acquisition and up sales of new products and services
  • To achieve the kpi of churn, collection, complaint reduction
  • Ensure that the look and feel of the store is as per guideline and standards (SOPs)
  • Awarded as Best SM for retaining most corporate Accounts
  • Ensure 100% efficiency in Cash handling, Visual Merchandising, Inventory & Stock Management and Key Performance Indicators as per store guidelines
  • Successfully handled Store Operations, Audit & Compliance

Reliance

Department Manager
10.2018 - 12.2020

Job overview

  • Maintained the desired visual merchandising, retail operations, customer service
  • Prepared and participated in the preparation of the sales budget, maximized sales and profitability of the concept
  • Ensure effective inventory & warehouse management for the concept in the territory (order management, stock consolidation, movement and transfer of stock optimum stock utilization, stock return and shrinkage
  • Monitored & appraised the performance of retail staff members in coordination with area retail manager and developed individual career plans
  • Awarded 2 times for Highest sales in Ghaziabad and Noida region in Contest
  • Awarded as Best Department Manager handling Visual Merchandising in the whole of North India
  • Successfully managed a team of 22 people
  • Achieved sales growth target by 45 % in Home Decor and Appliances category

Education

IILM AHL

MBA from Marketing & HR
01.2018

University Overview

VSICS

BBA from Administration
01.2016

University Overview

Skills

  • Retail Store Operations
  • Store Administration
  • Visual Merchandising
  • Inventory Management
  • Team Management
  • Product Promotion
  • Problem Solving
  • Adaptability
  • Leadership
  • Stakeholder Management
  • Multitasking
  • Result Oriented
  • Customer Acquisition
  • Corporate Sales
  • Strategic Planning
  • Operations Management
  • Data Analysis
  • Sales Strategies
  • Multitasking and Organization
  • Staff Supervision
  • Customer Service

Certification

Certification from Lynda - Abusive Customer Handling

Languages

Hindi
English

Timeline

Store Supervisor
Lals Group of Companies
03.2023 - Current
Manager
Cartrade Tech Ltd
10.2021 - 12.2022
Store Manager
V I Vodafone Idea
05.2021 - 10.2021
Department Manager
Reliance
10.2018 - 12.2020
VSICS
BBA from Administration
Certification from Lynda - Abusive Customer Handling
IILM AHL
MBA from Marketing & HR
Diti Singh