Hi, I’m
Diva Jain
Our theory is, if you need the user to tell you what you're selling, then you Don't know what you're selling, and It's probably not going to be a good experience.
Marissa Mayer
Summary
I am an Strategic Product Management enabler, with 17+ years of experience in SW industry. I specialize in customer success acceleration via end to end project planning and process implementation to deliver complex business solutions, focused on optimized resource planning and stakeholder management, having exposure in international geographies.
Overview
18
years of professional experience
1
Certification
Work History
IncapsulateJaipur
Sr Business Analyst/ Scrum Master/ Project Manager
12.2021 - Current
Job overview
- Daily management of stand-ups as the ScrumMaster and track deliveries along with metrics
- Plan and execute long term strategies that benefit team and the product stage(s)
- Managing product releases while collaborating with engineering, customer success, technical support and documentation team
- Having regular 1:1 with directs
- Giving regular and clear feedback around the individual's performance
- Drive initiatives towards engineering excellence
- Work on process implementation in new projects and plan implementation phase including for data migration projects
- Resource allocation and balancing
- Lead by example, championing Agile and SDLC practices
- Providing technical guidance, career development, and mentoring to team members
- Worked on planning and implementation of Salesforce custom development and integrations projects
- Scrum master and Project lead for multiple projects team at same time
- Conduct day-to-day project coordination, planning, and implementation across multiple teams and projects/ clients
- Understanding the business requirements and creating Requirement Spec documents for further implementations
Metacube Softwares Pvt. Ltd.
Lead Business Analyst / Project Manager / Scrum Master
05.2014 - 12.2021
Job overview
- Worked on planning and implementation of Salesforce custom development and integrations projects.
- Scrum master and Project lead for multiple projects team at same time.
- Conduct day-to-day project coordination, planning, and implementation across multiple teams and projects/ clients
- Understanding the business requirements and creating Requirement Spec documents for further implementations. Integrate product with third party applications.
- Plan implementation phase.
- Created feature videos and functional and technical application documents
- Leveraged expert-level knowledge across PM methodologies, emerging technologies, and technical solutions pertaining to customer needs.
- Built customer satisfaction through formulation, development, implementation, and delivery of application services responding to customer requirements.
- Managed operational and strategic planning, including business requirements, project planning, execution and organizing, and negotiating allocation of resources.
- Hands-on experience with Sales cloud, Service Cloud and Community Cloud.
HCL Technologies NOIDA
QA Lead
01.2008 - 11.2013
Job overview
- Mentored and managed a team of ~10 QA engineers to deliver best quality product.
- Spearheaded creation and implementation of work instructions and procedures, which led to high quality software deliveries and zero UAT defects.
- Developed and implemented test plans, strategies, and processes to ensure quality assurance of products.
- Collaborated with customers to develop quality control criteria for products based on customer needs and intended product applications.
- Worked with off-site teams to complete timely tests and facilitate smooth product releases.
- Delivered successful organizational level training for 30+ trainees.
- Worked on Mitel IP phone desktop client implementation from scratch.
- Worked on Mitel Server PaaS implementation from scratch.
Varaha SystemsAhmedabad
QA Enineer
02.2006 - 10.2007
Job overview
- Worked on IP Telephone mobile app and VPN mobile app.
- Collaborated with developers to troubleshoot problems and resolve them in a timely manner.
- Wrote and updated manual test cases for team use, maintaining optimal organization for maximum productivity.
- Reviewed requirements specifications for completeness and accuracy prior to beginning the QA process.
- Performed root cause analysis for detected faults and developed corrective actions.
Education
Institute of Management Technology - CDL, GhaziabadNoida
MBA from Information Technology
03-2013
University of Rajasthan
Bachelor of Engineering Technology from Information Technology
06-2005
Skills
- Project Management
- Project planning and execution
- Staff and User Training
- Agile Scrum
- Process Improvement
- Process Development
- Pivot Tables
- Customer Needs Assessment
- Requirements Gathering
- On time project delivery
Accomplishments
- Reduced turnaround time of delivery from 500 hrs to 36 hrs
- Managed team of 15 members
- 95% success rate in delivering project
- Swanari Tech National level award winner
Certification
- Iron Lady Leadership Essentials Program
- Professional Scrum Product owner (PSPO-I)
- Digital Product Management: Modern Fundamentals, Coursera
- Salesforce 5X Certified
- ISTQB 2X Certified
Technology Experience
- Salesforce
- Apex/ LWC
- ETL
- CPQ, CSR
- Payment Solutions
- Insurance
- Application connector apps
- IP Telephony, Client/Server Applications
- SaaS and PaaS Applications
- Java/ Python/ Angular JS/ HTML / CSS
Languages
Hindi
First Language
English
Advanced (C1)
C1
Gujarati
Upper Intermediate (B2)
B2
Timeline
Sr Business Analyst/ Scrum Master/ Project Manager
Incapsulate
12.2021 - Current
Lead Business Analyst / Project Manager / Scrum Master
Metacube Softwares Pvt. Ltd.
05.2014 - 12.2021
QA Lead
HCL Technologies
01.2008 - 11.2013
QA Enineer
Varaha Systems
02.2006 - 10.2007
Institute of Management Technology - CDL, Ghaziabad
MBA from Information Technology
University of Rajasthan
Bachelor of Engineering Technology from Information Technology