S. Divagar
Chennai
Summary
Dynamic Operations on Import and Export, Freight Forwarding Specialist with a proven track record at Maersk Global Service Centre, excelling in customs compliance and competitive market analysis. Skilled in enhancing workflows and fostering customer engagement, I consistently deliver efficient logistics solutions, ensuring high satisfaction and seamless shipment processes. In business operations known for high productivity and efficiency in task completion. Excel in hard work, problem-solving, and soft skills to drive team success on goals.
Overview
14
14
years of professional experience
Work History
Import & Export Freight Forwarding Specialist
MAERSK GLOBAL SERVICE CENTRE
Chennai
08.2014 - 02.2025
- Developed and maintained relationships with suppliers, carriers, and customers to ensure efficient freight forwarding services.
- Managed tracking processes of shipments through collaboration with overseas partners.
- Analyzed market trends in order to recommend suitable solutions for customers' logistics requirements.
- Created reports on shipment status for customers and management review.
- Scheduled pick-ups and deliveries according to customer needs while optimizing transit times.
- Responded promptly to customer inquiries related to freight forwarding services provided.
- Resolved any issues that arose during the freight forwarding process in a timely manner.
- Monitored the arrival of shipments and ensured documents were in compliance with customs regulations.
- Reviewed invoices for accuracy and prepared billing documents for clients.
- Managed customs clearance processes on behalf of clients while adhering to local laws and regulations.
- Organized transportation of goods by air, sea or land to meet customer requirements.
- Consulted customs brokers to arrange passage of goods through customs.
- Organized destination-specific storage and delivery processes.
- Coordinated with other departments to ensure efficient workflow processes.
- Provided technical support for customers in resolving complex issues.
- Conducted regular meetings with staff to review progress and address any concerns.
- Implemented process improvements to increase efficiency and reduce costs.
- Identified needs of customers promptly and efficiently.
- Prepared export and import paperwork for shipments.
- Maintained positive working relationship with fellow staff and management.
Marketing Team Leader
RAVINDRA BHARATHI GLOBAL SCHOOL
Chennai
09.2012 - 05.2014
- Analyzed market trends to identify potential opportunities for business growth.
- Established key performance indicators to measure success of marketing initiatives.
- Conducted research on market trends to identify potential customers and opportunities for growth.
- Developed internal processes that improved efficiency and accuracy in the execution of projects.
- Collaborated with other departments to develop integrated marketing strategies.
- Planned and organized events such as tradeshows, conferences, seminars.
- Maintained up-to-date knowledge of industry developments and best practices.
- Directed and supervised marketing staff to ensure all tasks are completed within deadlines.
- Managed relationships with key stakeholders.
- Assisted in the development of promotional materials, including brochures, flyers, posters.
Process Associate
HINDUJA GLOBAL SOLUTION
Chennai
12.2010 - 06.2012
- Monitored customer feedback through surveys and phone calls.
- Developed strategies for addressing common issues that arise during the customer experience journey.
- Analyzed performance metrics to measure success of initiatives aimed at improving the customer experience.
- Provided exceptional customer service to ensure customer satisfaction.
- Created detailed reports of customer interactions and feedback.
- Resolved customer complaints in a timely manner.
- Identified opportunities to improve the customer experience process.
- Provided technical support to customers via phone or online chat channels.
Education
Bachelor of Computer Applications - Applications Developer
Muthukumaran Arts & Science College
Chennai, India06-2010
Skills
- International Shipping Management
- Customs Compliance Management
- Order Shipment Monitoring
- Competitive Market Analysis
- Workflow Improvement Strategies
- Documentation Management
- Customer Engagement Strategies
- Invoice Coordination
- Team collaboration
- Operational enhancement
- Knowledge sharing
- Business reporting
- Team performance improvement
- Advanced Problem Solving
- Effective Multitasking
- Team leadership
Affiliations
- Yoga
- Music
- Walking
Accomplishments
- Star Award (Agile Projects)
- Champ of the Month (Task completion on Accuracy)
Languages
English
First Language
Tamil
Proficient (C2)
C2
Declaration
- I hereby declare that all the above-mentioned details are best of my knowledge. I feel I will be most suitable candidate for your requirements. I wish to be given a chance to serve your esteemed organization, by which I could perform through my abilities to the growth of the company & my career.
Timeline
Import & Export Freight Forwarding Specialist
MAERSK GLOBAL SERVICE CENTRE
08.2014 - 02.2025
Marketing Team Leader
RAVINDRA BHARATHI GLOBAL SCHOOL
09.2012 - 05.2014
Process Associate
HINDUJA GLOBAL SOLUTION
12.2010 - 06.2012
Bachelor of Computer Applications - Applications Developer
Muthukumaran Arts & Science College