Divakar Bangera

• Developed and implemented a comprehensive MIS system to track loan applications from login to disbursal, resulting in a reduction in processing time and an increase in loan approval rates.
• Managed and optimized the assignment of cases to Branch Credit Managers (BCMs), improving case turnaround time, and increasing BCM efficiency.
• Created interactive dashboards that provided real-time visibility into key performance indicators, enabling management to make data-driven decisions that improved operational efficiency.
• Maintained a meticulous MIS tracker of legal, technical, RCU, and FI documents received from Credit Processing Associates (CPAs), ensuring timely processing and reporting.
• Conducted training sessions for employees on how to effectively use the MIS system, leading to an increase in user proficiency and data accuracy.

Data Collection and Analysis:

• Gather data from various spreadsheets and other systems.
• Clean, validate, and transform data to ensure accuracy and consistency.
• Analyze data to identify trends, patterns, and insights that can inform business decisions.
• Prepare reports and visualizations to communicate findings to stakeholders.
• Develop and maintain dashboards for review purposes, visualizing key metrics, and progress.

MIS Maintenance and Improvement:

• Maintain and update the company's MIS, ensuring data integrity, and system reliability.
• Identify opportunities to improve the MIS, and implement changes.
• Ensure the MIS accurately reflects case assignments, status updates, and loan application progress.
• Collect and update case status information from BCMs.
• Update the Credit MIS, specifically tracking loan applications from the login to the disbursal stage.

Reporting and communication:

• Generate regular reports on key performance indicators (KPIs), and other relevant metrics.
• Collaborate with other departments to understand their data needs, and provide support.
• Provide regular reports on case management, including case status, turnaround time, and BCM performance.
• Report on Credit MIS metrics, such as loan application volume, approval rates, and disbursal timelines.
• Present dashboard insights to relevant stakeholders.

• Desiring positions that involve conducting sampling activities for employment verification, bank statements, ITRs, and financial and KYC checks.
• Coordinated with internal and external teams to ensure efficient disbursement dump and vendor follow-up.
• Ensured the consolidation and distribution of Sampling MIS across Pan India on a daily basis.
• Managed and ensured accurate billing processes, data security protocols, and reporting formats for vendor audits.
• Managed case investments, and tracked progress. Conducted risk analysis and implemented fraud control measures for home loans, LAP, and BT products.
• Handled escalations and resolved them efficiently.
• Helped customers recover any money lost, and protected clients from people aiming to defraud.
• Completed ongoing customer activity monitoring to identify unusual or suspicious activity related to fraud.

• Created daily login MIS reports for company checks, in-house, retail, and rural dashboards.
• Coordinated with internal and external teams to ensure the smooth functioning of the disbursement dump.
• Managed regular follow-ups with vendors and various branches.
• Managed the consolidation of the Sampling MIS on a daily basis, delivering accurate information to locations across India.

• Managed KYC checker and verification processes.
• Conducted comprehensive background checks covering court records, identification information, including addresses and qualifications, as well as verifying employment history and references.
• Optimized KYC documentation by implementing automated systems for document verification.
• Handled outbound and inbound calls.
• Managed and supervised a team of individuals.
• Demonstrated ability to handle customer escalations, and deliver effective resolutions.
• Assisted in management coordination.