Divakar Gupta
Sales Development Representative
Samrala
Summary
Dynamic and results-driven professional with a proven track record in accelerated growth, business reengineering, and financial restructuring. Seeking a challenging opportunity in a forward-thinking organization that values teamwork and innovation. Committed to leveraging my skills to drive organizational success while pursuing continuous professional development and increased responsibilities.
Overview
1
1
year of professional experience
Work History
Sales Development Representative
Cywarden Global Services PVT. LTD
Mohali, India
08.2024 - Current
- Increased sales leads by implementing targeted outreach strategies and personalized followups.
- Streamlined lead management process by utilizing CRM software to track interactions and maintain organized customer information.
- Established relationships with prospects and customers to promote product understanding and drive sales growth.
- Built and managed accurate sales pipeline to maintain high volume of activity.
Inside Sales Associate
Abacasys PVT. LTD.
Chandigarh
3 2024 - 08.2024
- Lead Generation: Identify potential customers through various channels, such as databases, social media, inbound lead follow-up, and outbound cold calls.
- Customer Engagement : Build and maintain relationships with customers through phone calls, emails, and virtual meetings.
- Sales Pitch and Conversion: P resent product features and benefits to prospective clients, and effectively address their needs and concerns. Convert leads into sales by understanding customer requirements and providing tailored solutions.
- CRM Management : Ensure all customer interactions are logged accurately in the CRM system to maintain up-to-date customer records.
- Customer Retention : Develop strategies to retain existing customers and encourage repeat business.
- Product Demonstrations: Provide online product demonstrations and presentations to potential customers.
RELATIONSHIP MANAGER
HDFC BANK LTD
KHANNA
07.2023 - 03.2024
- Built and maintained relationships with new and existing clients while providing high level of expertise.
- Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction.
- Maintained knowledge on banking products and distribution to provide optimal service support.
- Communicated regularly with clients to understand needs, evaluate current product use and cross-sell new products.
- Achieved goals for sale of bank products and services and exceeded performance metrics for customer service.
- Identified new business opportunities through diligent market research and analysis, contributing to increased revenue growth.
- Coordinated efforts between various departments such as sales, credit assessment, operations teams for smooth delivery of services to clients.
Education
Bachelor of Commerce - Accounting And Business Management
GGDSD College Sector 32
Chandigarh, India2018
12th -
Nankana Sahib Public School
Samrala, India 05.2001 -
10th -
Sacred Heard Convent School
Samrala, India2013
MBA -
IGNOU
New Delhi, India 05.2001 -
Skills
Cold-calling
Customer Relationship Building
Objection handling
CRM Management
Proficient is MS Excell
Interpersonal Communication
Languages
English
Bilingual or Proficient (C2)
Hindi
Bilingual or Proficient (C2)
Punjabi
Bilingual or Proficient (C2)
Timeline
Sales Development Representative
Cywarden Global Services PVT. LTD
08.2024 - Current
RELATIONSHIP MANAGER
HDFC BANK LTD
07.2023 - 03.2024
12th -
Nankana Sahib Public School
05.2001 -
MBA -
IGNOU
05.2001 -
Inside Sales Associate
Abacasys PVT. LTD.
3 2024 - 08.2024
Bachelor of Commerce - Accounting And Business Management
GGDSD College Sector 32
10th -
Sacred Heard Convent School