Divakar Gupta
Sales Development Representative
Samrala
Summary
Dynamic and results-driven professional with a proven track record in accelerated growth, business reengineering, and financial restructuring. Seeking a challenging opportunity in a forward-thinking organization that values teamwork and innovation. Committed to leveraging my skills to drive organizational success while pursuing continuous professional development and increased responsibilities.
Overview
1
1
year of professional experience
Work History
Sales Development Representative
Cywarden Global Services PVT. LTD
Mohali, India
08.2024 - Current
- Increased sales leads by implementing targeted outreach strategies and personalized followups.
- Streamlined lead management process by utilizing CRM software to track interactions and maintain organized customer information.
- Established relationships with prospects and customers to promote product understanding and drive sales growth.
- Built and managed accurate sales pipeline to maintain high volume of activity.
Inside Sales Associate
Abacasys PVT. LTD.
Chandigarh
3 2024 - 08.2024
- Lead Generation: Identify potential customers through various channels, such as databases, social media, inbound lead follow-up, and outbound cold calls.
- Customer Engagement : Build and maintain relationships with customers through phone calls, emails, and virtual meetings.
- Sales Pitch and Conversion: P resent product features and benefits to prospective clients, and effectively address their needs and concerns. Convert leads into sales by understanding customer requirements and providing tailored solutions.
- CRM Management : Ensure all customer interactions are logged accurately in the CRM system to maintain up-to-date customer records.
- Customer Retention : Develop strategies to retain existing customers and encourage repeat business.
- Product Demonstrations: Provide online product demonstrations and presentations to potential customers.
RELATIONSHIP MANAGER
HDFC BANK LTD
KHANNA
07.2023 - 03.2024
- Built and maintained relationships with new and existing clients while providing high level of expertise.
- Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction.
- Maintained knowledge on banking products and distribution to provide optimal service support.
- Communicated regularly with clients to understand needs, evaluate current product use and cross-sell new products.
- Achieved goals for sale of bank products and services and exceeded performance metrics for customer service.
- Identified new business opportunities through diligent market research and analysis, contributing to increased revenue growth.
- Coordinated efforts between various departments such as sales, credit assessment, operations teams for smooth delivery of services to clients.
Education
Bachelor of Commerce - Accounting And Business Management
GGDSD College Sector 32
Chandigarh, India2018
12th -
Nankana Sahib Public School
Samrala, India 05.2001 -
10th -
Sacred Heard Convent School
Samrala, India2013
MBA -
IGNOU
New Delhi, India 05.2001 -
Skills
Cold-calling
Languages
English
Bilingual or Proficient (C2)
Hindi
Bilingual or Proficient (C2)
Punjabi
Bilingual or Proficient (C2)
Timeline
Sales Development Representative
Cywarden Global Services PVT. LTD
08.2024 - Current
RELATIONSHIP MANAGER
HDFC BANK LTD
07.2023 - 03.2024
12th -
Nankana Sahib Public School
05.2001 -
MBA -
IGNOU
05.2001 -
Inside Sales Associate
Abacasys PVT. LTD.
3 2024 - 08.2024
Bachelor of Commerce - Accounting And Business Management
GGDSD College Sector 32
10th -
Sacred Heard Convent School
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