Divakar Nagaraj
Bangalore
Summary
Accomplished Senior Process Executive with a proven track record at Cognizant and extensive experience in the insurance domain, demonstrating exceptional process knowledge and effective communication. Excelled in quality control, achieving significant improvements in team performance and operational efficiency. Skilled in utilizing quality tools and mentoring teams to surpass targets with precision.
Overview
9
9
years of professional experience
Work History
Senior Process Executive
Cognizant
Bangalore
07.2024 - 11.2025
Quality Specialist
Sagility Indian Private Ltd.
Bangalore
10.2022 - 01.2024
- Perform quality checks for the in-scope activities using approved QC parameters, such as preferred sampling percentages and frequencies.
- Report the QC results to the stakeholders as per agreed frequencies, with accuracy.
- Perform RCA and CAPA in collaboration with the Ops TL or SME.
Operations Specialist
Sagility Indian Private Ltd.
Bangalore
04.2022 - 10.2022
- Assign the task to the team and maintain the team production report.
- Handling escalated emails and following up on pending assignments.
- Mentored four training batches regarding the process.
- Playing a key role in resolving process-related queries within the team.
- Handling the team in the absence of the team leader.
Senior Process Consultant
HGS
04.2019 - 01.2022
- Supporting the team to achieve the team's production target.
- Supporting the team to maintain the team quality.
- Handling the escalated emails.
Process Consultant
HGS
08.2016 - 03.2019
- Processing claims with Quality
- Processing Claims to achieve the basic target and exceeding
- Completing assigned tasks with in the given time
Education
MBA - Marketing
The Oxford College of Engineering
Bangalore09-2014
Bachelor of commerce -
St Francis de sales college
Bangalore01.2012
PUC -
BTL
Bangalore01.2009
SSLC -
Anekal Public school
01.2007
Skills
- Insurance domain knowledge
- Process knowledge
- Effective communication
- Quality Tools
Disclaimer
I hereby declare that all the details above furnished are true to the best of my knowledge.
Personal Information
- Date of Birth: 08/17/90
- Gender: Male
- Marital Status: Married
Languages
Kannada
First Language
English
Intermediate (B1)
B1
Timeline
Senior Process Executive
Cognizant
07.2024 - 11.2025
Quality Specialist
Sagility Indian Private Ltd.
10.2022 - 01.2024
Operations Specialist
Sagility Indian Private Ltd.
04.2022 - 10.2022
Senior Process Consultant
HGS
04.2019 - 01.2022
Process Consultant
HGS
08.2016 - 03.2019
MBA - Marketing
The Oxford College of Engineering
Bachelor of commerce -
St Francis de sales college
PUC -
BTL
SSLC -
Anekal Public school
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