Divaksha Babar
Mumbai,India
Success is not the key to happiness. Happiness is the key to success. If you love what you are doing, you will be successful.
Albert Schweitzer
Summary
Highly meticulous and detail-oriented Verification Specialist with 3+ years of experience in conducting thorough verification and validation processes for UK and Canada Clients. Proficient in analyzing and cross-referencing data to ensure accuracy and compliance with regulatory standards. Adept at identifying discrepancies and implementing corrective actions to enhance data integrity. Proven track record of maintaining confidentiality while managing large volumes of sensitive information. Excellent communication and interpersonal skills, fostering effective collaboration with cross-functional teams. Seeking to leverage expertise in verification to contribute to the success of Organization in ensuring data precision and operational efficiency
Overview
8
8
years of professional experience
5
5
years of post-secondary education
Work History
Verification Specialist - UK Operations
Sterling
Thane, India
05.2021 - Current
- Contact educational institutions to verify educational information(diploma, degrees, certifications, etc.) as provided by the candidate.
- Contact employers to verify employment information (dates ofemployment, job titles, responsibilities, etc.) provided by thecandidate.
- Search websites to verify specific Licenses or Credentials providedby the candidate.
- Contact professional references to support / verify informationprovided by the candidate.
- Contact personal references to support / verify information providedby the candidate.
- Receive incoming calls from educational institutions, employers,references that provide verification information.
- Properly document results of each verification attempt.
- Properly route work through the verification process.
- Quality assurance and data review of information obtained for verification's.
- Communicate effectively and efficiently to all parties involved inobtaining verification information.
- Outsourced many of the businesses work to 3rd party vendors to save time an excess expenditure
- QA Certified - Doing internal audits using QMS Tool and maintaing the report on the daily basis resulting in excellent quality contro.
- Providing feedbacks and motiviating verifiers to achieve their qualty goals.
Verification Specialist - Canada Operations
Sterling
Thane, India
05.2018 - 10.2019
- Contact educational institutions to verify educational information(diploma, degrees, certifications, etc.) as provided by the candidate.
- Contact employers to verify employment information (dates ofemployment, job titles, responsibilities, etc.) provided by thecandidate.
- Search websites to verify specific Licenses or Credentials providedby the candidate.
- Contact professional references to support / verify informationprovided by the candidate.
- Contact personal references to support / verify information providedby the candidate.
- Receive incoming calls from educational institutions, employers,references that provide verification information.
- Properly document results of each verification attempt.
- Properly route work through the verification process.
- Quality assurance and data review of information obtained for verification's.
- Communicate effectively and efficiently to all parties involved inobtaining verification information.
- Outsourced many of the businesses work to 3rd party vendors to save time an excess expenditure.
Customer Relations Advisor - UK Operations
Tech Mahindra Business Services
Mumbai, India
04.2017 - 01.2018
- Provided excellent customer service using 3 network operations to ensure maximum quality
- Satisfied the needs of clients by developing key interpersonal relationship management skills
- Top NPS and Cross Seller for 6 months between 800 employees
- Outsourced many of the businesses work to 3rd party vendors to save time an excess expenditure
- Adhered strictly to policies and procedures for continued company compliance.
- Offered prompt solutions to maintain customer satisfaction.
- Managed high-volume customer queries simultaneously through effective multitasking.
- Handled requests with friendly, knowledgeable service and support, continually achieving positive customer feedback.
Consultant
Sutherland Global Services
Mumbai, India
04.2016 - 01.2017
- Organized customer service for expats of Dubai and UAE Nationals.
- Serves customers by providing product and service information and resolving product and service problems.
- Attracts potential customers by answering product and service questions and suggesting information about other products and services.
- Contributes to team effort by accomplishing related results as needed.
- Prepares product or service reports by collecting and analyzing customer information.
Customer Service Executive
Aditya Birla Minacs
Mumbai, India
05.2015 - 12.2015
- Maintaining a positive, empathetic, and professional attitude toward customers at all times.
- Responding promptly to customer inquiries.
- Communicating with customers through various channels.
- Acknowledging and resolving customer complaints.
- Knowing our products inside and out so that you can answer questions.
- Processing orders, forms, applications, and requests.
- Keeping records of customer interactions, transactions, comments, and complaints.
- Exceeded targets by delivering comprehensive and consistent service.
- Warmly greeted customers with positive telephone etiquette, asking well-rounded questions to identify issues.
- Improved company processes by analysing customer feedback and service trends.
- Advised management of customer service trends, creating proactive strategies to maintain best practices.
Education
Master of Business Administration - Project Management
01.2020 - 11.2021
Bachelor of Commerce - Financial Accounting and Auditing
06.2013 - 04.2016
Skills
- Customer service
- Promotions
- Collaborative relationships
- Client Engagement
- Telephone etiquette
- Data verification
- Candidate management
- Applicant screening
- Client management
- Pre-employment screening
- Dispute resolution
- Customer care
- Customer retention
- Customer experience
- Lead management
- Advanced product knowledge
Languages
English
Fluent
Hindi
Fluent
Marathi
Native
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Verification Specialist - UK Operations - Sterling
05.2021 - Current
Cardiff Metropolitan University - Master of Business Administration, Project Management
01.2020 - 11.2021
Verification Specialist - Canada Operations - Sterling
05.2018 - 10.2019
Customer Relations Advisor - UK Operations - Tech Mahindra Business Services
04.2017 - 01.2018
Consultant - Sutherland Global Services
04.2016 - 01.2017
Customer Service Executive - Aditya Birla Minacs
05.2015 - 12.2015
Mumbai University - Bachelor of Commerce, Financial Accounting and Auditing
06.2013 - 04.2016
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