DIVANSHI SHRIVASTAV
Mumbai
Summary
Data and technology analyst with 3+ years experience in SAS administration, data operations, and stakeholder collaboration across global teams. Strong track record delivering efficient, scalable reporting solutions and supporting business transformation initiatives. Currently preparing for PL‑300 Power BI certification to strengthen analytics and data visualization expertise.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Operations Executive
Tickets for Good USA
Sheffield
09.2024 - Current
- Onboarded clients and provided platform walkthroughs for SaaS-based ticketing tools.
- Delivered customer support via Zendesk and processed payments through Stripe.
- Worked with product and tech teams to resolve issues using Jira.
- Built presentations that improved platform understanding and helped retain clients.
Data & GTM Operations Executive
Casla
Sheffield
06.2024 - 08.2024
- Verified lead data using tools like Sales Navigator and Clay to support GTM efforts.
- Researched markets and profiled clients to improve targeting.
- Simplified data checks and improved reporting docs to speed up internal workflows.
SAS Platform Admin - BFSI
Tech Mahindra
Mumbai
08.2021 - 08.2023
- Handled full-cycle SAS 9.4 admin tasks on Linux, including user setup, license updates, and backup syncs.
- Partnered with infra teams to fix issues and boost system performance.
- Applied patches and security updates to meet IT policies.
- Built dashboards in SAS Visual Analytics based on client needs.
- Automated reports, reducing delays and improving SLA compliance.
Education
MSc - Information Systems Management
University of Sheffield
United Kingdom11.2024
Bachelor of Engineering - CSE
Visvesvaraya Technological University (VTU)
India08.2020
Skills
- Data & Analytics: SQL, Power BI (in progress – PL-300), Tableau, SAS Visual Analytics, SAS DI Studio
- SAS Admin & Reporting: SAS 94, Enterprise Guide, SAS Management Console, Patch & Hotfixes Management
- DevOps & Tools: Jira, Zendesk, Microsoft Office Suite, Brevo, Looker (learning phase)
- Marketing & GTM: Market Research, Client Onboarding, Risk Analysis, Sales Navigator, Clay
- Database & Scripting: Oracle, Linux Shell Scripting, SQL-based Extraction & Reporting
- Soft Skills: Critical Thinking, Problem Solving, Stakeholder Communication, Cross-functional Collaboration
Certification
PL-300: Microsoft Power BI Data Analyst (In Progress)
Languages
Hindi
Native
Native
English
Proficient (C2)
C2
Timeline
Operations Executive
Tickets for Good USA
09.2024 - Current
Data & GTM Operations Executive
Casla
06.2024 - 08.2024
SAS Platform Admin - BFSI
Tech Mahindra
08.2021 - 08.2023
MSc - Information Systems Management
University of Sheffield
Bachelor of Engineering - CSE
Visvesvaraya Technological University (VTU)