Divaysmit Mudgal
MarCom
Summary
Driven MarCom Executive with a proven track record at Insecticides India Ltd, adept in leveraging digital marketing and creative direction to elevate brand presence and market share. Excelled in fostering community engagement and spearheading innovative product launches. Demonstrates exceptional leadership and analytical skills, ensuring cross-functional team success and impactful customer connections.
Overview
19
19
years of professional experience
1
1
Certification
Work History
MarCom Executive
Insecticides India Ltd
2022.08 - Current
- Increased brand awareness by developing and executing strategic marketing campaigns.
- Led cross-functional teams in the development of successful product launch campaigns, resulting in increased sales and market share.
- Established effective communication channels between departments, ensuring seamless execution of integrated marketing projects.
- Collaborated with creative teams to develop eye-catching visual assets for marketing materials, both print and digital.
- Negotiated partnerships with industry influencers for co-branded promotional initiatives, expanding reach within key markets.
- Enhanced customer engagement through the creation of targeted email marketing initiatives.
- Spearheaded corporate rebranding efforts by managing logo redesigns and updates to brand guidelines, ensuring a cohesive identity across all touchpoints.
- Developed compelling content for websites, blogs, and promotional materials to drive audience interest and improve SEO ranking.
- Developed training programs for junior team members, cultivating a knowledgeable and high-performing MarCom workforce.
Marketing Executive
Mobil Inc
2016.03 - 2020.01
- Organized events and trade shows to showcase company products and services, generating valuable leads.
- Optimized website content for search engines, enhancing visibility and organic traffic.
- Collaborated with cross-functional teams to ensure consistent messaging across all marketing channels.
- Planned and executed events and marketing programs to increase qualified leads.
Centre Manager Sales
BMA Wealth Creators
2013.04 - 2015.04
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maximized performance by monitoring daily activities and mentoring team members.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Developed and implemented business strategies to achieve business goals and stay competitive.
- Monitored and analyzed business performance to identify areas of improvement and make necessary adjustments.
Sales Manager
Core Technologies
2010.06 - 2013.03
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Resolved customer issues quickly to close deals and boost client satisfaction.
- Increased sales revenue by developing and implementing effective sales strategies.
- Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
Team Leader Sales
Netambit Infosource E-Serve Pvt Ltd
2007.09 - 2010.04
- Monitored team performance and provided constructive feedback to increase productivity and maintain quality standards.
- Worked with team to identify areas of improvement and devised solutions based on findings.
- Supervised team members to confirm compliance with set procedures and quality requirements.
- Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
Senior Customer Service Executive
Sparsh BPO Services
2005.08 - 2007.08
- Answered multi-line phones and used active listening skills to assess client's issues and challenges.
- Improved customer satisfaction by addressing and resolving complex customer inquiries promptly and accurately.
- Managed escalated customer issues with diplomacy and professionalism, often turning challenging situations into positive outcomes.
- Resolved [Product or Service] issues by clarifying customer's complaints, determining causes of problems and selecting best solutions.
Education
B.Com - Commerce
Arni University
Himachal Pradesh 2001.04 -
Senior Secondary - Commerce
Sarvodya Vidhyalaya
Saraswati Vihar 2001.04 -
Skills
Community Engagement
Marketing Analytics
Product Launches
Creative Direction
Direct Mail Campaigns
Celebrity Endorsements
Social Media Marketing
Digital Marketing
Mobile marketing
Advertising Campaigns
Certification
Claude AI
Timeline
Claude AI
2024-02
MarCom Executive
Insecticides India Ltd
2022.08 - Current
Marketing Executive
Mobil Inc
2016.03 - 2020.01
Centre Manager Sales
BMA Wealth Creators
2013.04 - 2015.04
Sales Manager
Core Technologies
2010.06 - 2013.03
Team Leader Sales
Netambit Infosource E-Serve Pvt Ltd
2007.09 - 2010.04
Senior Customer Service Executive
Sparsh BPO Services
2005.08 - 2007.08
B.Com - Commerce
Arni University
2001.04 -
Senior Secondary - Commerce
Sarvodya Vidhyalaya
2001.04 -
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