HARIOM KUMAR

Front Office Assistant

Alekhya Suites Goa

Panaji

02.2023 - 09.2024

Organized filing system for customer records and documents.
Answered incoming calls, responded to voicemails and transferred calls as needed.
Greeted customers and provided assistance with inquiries.
Scheduled appointments for clients and staff members.
Performed data entry of patient information into computer systems.
Processed payments from customers using cash, credit cards or checks.
Maintained accurate financial records and assisted in preparing monthly reports.
Provided administrative support to management team when needed.
Researched customer complaints or billing issues as necessary.
Maintained a clean front office environment including lobby area.
Reviewed contracts prior to signing by management personnel.
Answered office phone and emails to schedule appointments, answer questions and document information.
Welcomed large volume of guests and improved overall customer service.
Provided administrative support to coworkers, taking on additional tasks during high-volume periods.
Collected copays and account balance payments and updated account records.
Maintained front office cleanliness and organized supplies to increase productivity.
Oversaw office inventory by restocking supplies and submitting purchase orders.
Welcomed visitors and determined nature of business to announce to appropriate personnel.
Updated office calendars with new appointments and accommodated last-minute schedule changes.
Received and screened high volume of internal and external communications.
Directed clients and guests to correct departments, rooms, and staff members.
Created and optimized employee schedules for shift coverage.
Scheduled and confirmed appointments, optimizing office workflow and client satisfaction.
Conducted office tours for visitors, promoting a positive image of the company.
Handled email and mail correspondence, ensuring prompt and accurate information distribution.