Divesh Singh Rajawat
Summary
Dynamic Operations and Project Specialist with a proven track record at Fun N Fly, enhancing partner-driven revenue by 30% through strategic alliances and affiliate network management. Skilled in market analysis and data-driven decision-making, I excel in cross-functional team collaboration and building strong relationships, driving growth and optimizing customer service in the travel industry.
Overview
6
6
years of professional experience
Work History
Operations and Project Specialist
Fun N Fly
05.2019 - Current
- Partnership & Strategic Alliances: Developed and implemented strategies to engage with leading travel agencies, banks, and other partners, resulting in a 30% expansion of partner-driven revenue
- Ensured all partnerships supported brand alignment and strategic objectives
- Affiliate Network Management: Established and managed an affiliate program, overseeing partner onboarding and performance tracking to drive conversions and maximize revenue
- Regularly analysed and optimized affiliate performance, providing actionable insights to improve KPIs
- Market & Competitor Analysis: Conducted regular analysis of competitor activities and industry trends to inform partnership strategies, resulting in the identification of new growth opportunities in key markets
- Data-Driven Decision Making: Enhanced data-led decision-making processes by analysing customer segments, booking patterns, and high-value client profiles, which helped optimize partnership strategies
- Cross-Functional Collaboration: Worked closely with internal teams in marketing, product, and operations to align partnership activities with business goals and ensure cohesive implementation across departments
Process Associate (Expedia Process)
IGT Solutions
02.2019 - 04.2019
- Customer Support: Delivered high-quality support to Expedia customers through chat and email, resolving booking issues, answering inquiries, and providing information on travel services
- Service Optimization: Maintained a high standard of response times and customer satisfaction scores by efficiently managing multiple chat and email interactions
- Travel Expertise: Gained hands-on experience with a leading travel platform, strengthening understanding of customer needs and service optimization within the travel industry
Education
Bachelor of Arts -
School of Open Learning
Delhi University01.2017
Skills
- Partnership Development & Strategic Alliances
- Affiliate Network and Performance Management
- Market Analysis & Competitor Insights
- Data-Driven Decision Making
- Cross-Functional Team Collaboration
- Strong Negotiation & Relationship-Building Skills
- Customer Service & Support (Chat/Email)
Websites
Languages
Hindi
First Language
English
Proficient (C2)
C2
Timeline
Operations and Project Specialist
Fun N Fly
05.2019 - Current
Process Associate (Expedia Process)
IGT Solutions
02.2019 - 04.2019
Bachelor of Arts -
School of Open Learning
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