Divian Jegam

Key Responsibilities:

• Managed CMS requirements of corporate clients across International Subsidiary Clients (ISC), Local Corporate (LC), and Mid-Market Enterprises (MME).

• Successfully handled a portfolio of over 80+ clients, ensuring high levels of client satisfaction and retention.

• Supported in the solicitation of $1 million USD in revenue through comprehensive financial services and solutions.

• Onboarded 4 new corporate clients, streamlining their integration into HSBC’s services and fostering long-term partnerships.

• Spearheaded complex cash management solutions, including liquidity management, working capital optimization, and global payment solutions, tailored to meet client-specific needs.

• Provided advisory on international payment strategies, risk mitigation, and regulatory compliance for cross-border transactions.

• Supported in developing innovative payment solutions to optimize clients’ financial operations.

• Collaborated with internal teams and external partners to drive client-centric sales strategies and meet revenue targets.

• Expertise in cash management solutions, including liquidity forecasting, multi-currency transactions, and payment gateway integration.

• Strong relationship management, with the ability to maintain and grow large client portfolios.

• Proficient in global banking regulations, payment trends, and corporate financial services.

• Created an exclusive deal between Dineout and HDFC Bank, thus redefining the way HDFC Bank consumers saved on Dining experiences
• Brand custodian for HDFC Bank's Dining Property, 'Good Food Trail'
• Negotiated HDFC Bank's investment in Alliances and Partnerships, ensuring increased top-line spends on HDFC Bank Credit Cards in the most efficient manner
• Successfully grew category spends by 10 fold across dining, jewelry, electronics and e-commerce categories
• Communicated to senior management the impact of alliance programs on the overall credit card portfolio
• Kept track of new categories to work with and provided insights for future engagements
• Redesigning the HDFC Bank Offers platform in collaboration with third party associations.

• Between 2017 and 2020, sourced 60+ true Citi Gold Accounts, 40+ Prestige Cards, 40+ current accounts (Start Up and MNC Sub Accounts) and was awarded shooting star twice
• Had liaisoned with influencers to generate a flow of leads
• Had empaneled multiple chartered accountants, legal counsel, and trade associations
• Commercial banking relationships of entities with turnovers up to 100 crores holding trade and forex potential had been acquired consistently
• Spearheaded multiple micro-marketing events and consistently generated leads through these events
• Had proactively provided cross-sell leads to corporate salary account, credit card, mortgage and business lending teams
• Worked closely with product and telemarketing teams to identify initiatives to acquire new customers for the bank
• Have consistently ensured to maintain sales process's compliance and integrity in terms of right selling and sourcing
• Delivered consistent and best-in-class customer service
• Ensured the complete KYC details for the originated accounts were updated
• Was very disciplined in training
• Both compliance and non-compliance certifications were finished way ahead of stipulated deadlines
• Had been AMFI and IRDA certified to educate customers on their financial wants and needs.

• Handled rural channel sales of passenger vehicles-Indica, Indigo, Sumo, Zest, Bolt, Hexa, and Nano across Tamilnadu
• Identified and developed avenues for rural market expansion
• Created customer engagement and channel management activities to ensure the smooth and efficient functioning of the supply chain
• Monitored leads from the lead generation stage to the conversion stage
• Identified the training needs of the dealer sales team and provided training by liasoning with sales trainers
• Worked closely with the dealer network team on assessing locations where new dealers could be set up
• Brought timely resolution of customer complaints and took steps to improve escalation handling
• Had overseen the new product launches of Tiago and Hexa in the Tamil Nadu region
• During Teachers' Day 2016, had planned, organized, and implemented a project in government schools, resulting in sales growth of 200 percent from a 15-day event
• Executed a market awareness campaign in 85 villages, which resulted in a significant brand value increase in rural Tamilnadu
• Was awarded the best post-graduate sales trainee project in 2016.