Colleague Advantage
Divij Vaid
Guest Relations Manager
11/50, 4Th Floor, Sector 3, Rajendra Nagar, Sahibabad,Ghaziabad, Uttar Pradesh
Summary
To become a value-added member of an organization that values their stakeholders. I want to be a support in providing great customer service and contribute to improving the community. My creative thinking and proactive approach have helped me thrive in various projects. These attributes form a significant pillar, prompting me to look for new opportunities.
My education has provided broad proficiency in terms of skill development, leadership and communication which I would like to utilize to strengthen a team. I would also like to continue my development, which will enable me to deliver efficient performance with due diligence.
Overview
4
4
years of professional experience
3
3
years of post-secondary education
2
2
Languages
Work History
Head of Operations
Café Dori
03.2025 - Current
- Increased customer satisfaction by actively addressing concerns and ensuring timely resolutions.
- Collaborated with executive leadership on strategic planning initiatives to drive business growth.
- Developed comprehensive training programs for staff, enhancing team performance and skill sets.
- Implemented risk assessment procedures to minimize potential disruptions across all areas of operation.
- Streamlined operational processes by identifying inefficiencies and implementing best practices.
- Managed vendor relationships, negotiating contracts for maximum value and efficiency.
Guest Relations Manager
Café Dori
06.2024 - 03.2025
- Maintained detailed records of guest preferences, enabling tailored service offerings upon future visits.
- Monitored online reviews and feedback, identifying areas for improvement and implementing changes accordingly.
- Conducted regular training sessions for Guest Relations team members, enhancing their communication skills and knowledge of hotel facilities.
- Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
- Increased restaurant revenue by optimizing table turnover rates and enhancing menu offerings.
- Quickly identified problem situations and skillfully resolved incidents to satisfaction of involved parties.
- Carefully interviewed, selected, trained, and supervised staff.
- Coordinated catering services for private events, delivering memorable experiences while maximizing profits.
Management Trainee - Corporate Sales
The Postcard Hotel
11.2023 - 03.2024
- Established open and professional relationships with team members which facilitated communication, quickly resolving issues, and conflicts.
- Assisted established management staff with operational oversight, business development, and process improvement strategies.
- Collaborated with cross-functional teams to optimize overall business performance and achieve organizational objectives.
- Improved management skills by participating in rigorous training programs and workshops.
- Handled day-to-day customer or client questions via telephone or email.
- Described product to customers and accurately explained details and care of merchandise.
Management Trainee
Hyatt Regency
10.2022 - 10.2023
- Prepared agendas and took notes at meetings to archive proceedings.
- Collected, counted and disbursed money and performed basic bookkeeping to complete banking transactions.
- Maintained transaction security by verifying payment cards against identification.
- Processed and prepared documents such as business or government forms and expense reports.
Housekeeping Room Attendant
The Oberoi Group Of Hotels
04.2022 - 08.2022
- Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
- Completed pre-cleaning duties by setting up cleaning carts with fresh linens, cleaning supplies and requested guest supplies.
- Completed laundry services with special attention to care instructions for hand-washing and dry cleaning.
- Used chemicals by following safety protocols and procedures to avoid burns and injuries.
- Used opera to update status of each guest room and record maintenance needs.
- Trained new employees on departmental procedures and provided assistance in finding cleaning supplies.
- Performed rotation cleaning by steam cleaning carpets and draperies.
Industrial Trainee
The Lalit Laxmi Vilas Palace Udaipur
12.2020 - 03.2021
- Studied functional relationships between different operational areas to better understand importance and impact of different decisions and protocols
- Helped skilled tradespeople complete direct industrial work to gain deeper understanding of different roles and processes
- Worked closely with industrial professionals to expand upon acquired training with practical knowledge
- Boosted customer experiences by delivering superior customer service, issue resolution and merchandising.
Education
Bachelor of Science - Hospitality Administration And Management
The Lalit Suri Hospitality School
Faridabad, Haryana 07.2019 - 03.2022
High School Diploma -
Delhi Public School Indirapuram
Ghaziabad, Uttar Pradesh 03.2007 - 3 2019
Skills
Conflict Resolution
Negotiation Tactics
Quality lead generation
Multilingual Communication
Relationship Building
Software
HotSOS by Amadeus
Opera
Reserve By Hyatt
Posist
Accomplishments
- Was voted as the employee of the month at The Hyatt Regency.
- Was the college topper for all 3 consecutive years with an aggregate of 89.6%
Timeline
Head of Operations
Café Dori
03.2025 - Current
Guest Relations Manager
Café Dori
06.2024 - 03.2025
Management Trainee - Corporate Sales
The Postcard Hotel
11.2023 - 03.2024
Management Trainee
Hyatt Regency
10.2022 - 10.2023
Housekeeping Room Attendant
The Oberoi Group Of Hotels
04.2022 - 08.2022
Industrial Trainee
The Lalit Laxmi Vilas Palace Udaipur
12.2020 - 03.2021
Bachelor of Science - Hospitality Administration And Management
The Lalit Suri Hospitality School
07.2019 - 03.2022
High School Diploma -
Delhi Public School Indirapuram
03.2007 - 3 2019
Similar Profiles
Jessica ChaconJessica Chacon
IHSS Care Provider at Dori PembertonIHSS Care Provider at Dori Pemberton
Bethany HallBethany Hall
Vacation Rental Cleaner, Vacasa at Dori FulkVacation Rental Cleaner, Vacasa at Dori Fulk
EUGENIE KEHEUGENIE KEH
Scrum Master at Dori Y Dara SLScrum Master at Dori Y Dara SL