DIVITA DESAI

Responsibilities:

• Adjusting OMNI and total Store workflows according to the communicated requirements.
• Ensuring store norms and mandates rolled out by management are met by taking and executing store and community initiatives.
• Building relationships with supporting and cross-functional teams within store as well as at district level.
• Conducting regular store meetings to keep associates updated regarding any changes in company's policies and standards.
• Reviewing weekly store performance reports and documentations
• Establishing and updating SOPs on timely basis.

Hands-on on Salesforce CRM:

• Developed budget expenditure reports and forecast which are used for planning and managing operations.
• Worked on optimizing sales volume and profitability by identifying profitable lines and bestsellers

Utilized JIRA ticketing system to track and prioritize issues.

• Distributed and coordinated low priority issues by preparing working schedules and function area.
• Responded to priority customer queries and inquiries alongside.

Responsible for maintaining store standards and Business functionality in store manager absence.

• Assisted in an internal audit planned for the department and worked as a primary point of contact for the same.
• Evaluation and improvisation: Evaluated store's appearance and merchandise presentation and handled merchandising and stocking based on requirement checklist.
• Executed corrective actions and displayed change reports.
• Conducted thorough inspections of assigned area within the store to ensure compliance with security protocols and physical facilities standards.

• Improved lead generation and sales tracking methods, resulting in 8% - 9% sales increase for Walmart MasterCard in 2021.
• Utilized Salesforce tool for handling customers' mail requests and queries.
• Managed a team of employees, overseeing their daily tasks, assessing individual performance to identify training needs and develop targeted plans for improving process efficiency.
• Oversaw front-end activities, trained new employees and developed quality standards for customer service.

• Processed and prepared financial statement, ensuring accuracy and compliance with regulations
• Oversaw client accounts, maintaining a strong working relationship and addressing any issues promptly
• Collect and review data for reports, analyzing financial information and identifying trends
• Review and perform audits on financial statements and reports, identifying discrepancies and suggesting improvements.