Summary
Overview
Work History
Education
Skills
Awardsrecognitions
Languages
Websites
Affiliations
Timeline
Generic
Divith S

Divith S

Bangalore

Summary

Aspiring IT Professional with hands on experience into IT industry looking for a challenging role where I can utilize my skills & capabilities to the best of development of the organization and myself.

Overview

6
6
years of professional experience

Work History

IT Support Associate

Access Automation Pvt LTd
Bangalore
02.2022 - 10.2024
  • As a IT Support Associate, I was deployed at the client location “Samsung R & D Institute Bangalore” supporting the project for 2000+ users
  • Provide software and hardware support for laptops, desktops, and high-end workstations.
  • Application support for software development and testing tool
  • Working on IT helpdesk/service desk tickets, following up & Daily status updating to team
  • Handling the IMS (Interactive Multiuse System) in the board room
  • Handling remote location calls and supporting via phone or remotely
  • Maintenance of client data backup and recovery using Bit locker Encryption
  • Installation of VPN & VDI For The User and coordinate with them how to use for work from home policies
  • Maintaining and installing security tools (Escort, Nazca, BitLocker) and antivirus tools (Trelix).
  • Providing access for the users from shared files server
  • Creating the image through WDS on all the workstation for the client
  • Troubleshooting of Network Related issue LAN, Wi-Fi & Security Related Issues
  • Configuration and Troubleshooting of MS outlook, MS Teams, Office 365 ETC…
  • Supporting software-competency test for the user’s by installing virtual desktop infrastructure (VDI) from Citrix workspace App
  • Handling the Corporate Site Admin access for the BU-floor and helping the users with IT related issues

Desktop Support L1 Engineer

Impact InfoTech PVT LTD
Bangalore
11.2020 - 10.2021
  • Deployed at client location 'WIPRO Info Tech' as Desktop L1 engineer.
  • Provided technical assistance and guidance to users
  • Creating share and given the permission to the users in the file server
  • Scheduling, monitoring and configuring Backup of Event logs, Applications
  • Patching servers on monthly basis as per the new patches released on Microsoft site
  • Configuration of printer, scanner & biometrics Devices
  • Worked on ticketing tool follow ups and update the status to Team on Daily Basis
  • Backup & Restore Management of servers using Symantec Backup 2010
  • Resolved network, hardware & software issues Driver Issues
  • Mail configuration in Mobile as per type and version by user level and designation (I Phone, Windows, Android, Blackberry)
  • ID and Mailbox Creation and activation (2010 Exchange Server)
  • Monitored system performance and identified area of improvement

Desktop Support L1 Engineer

Reboot Mind Technologies
01.2019 - 12.2019
  • Support for AMC Services for clients of the company
  • Scheduling and confirming backup of the clients
  • Troubleshooting of all hardware/network related issues of client PCs
  • Configuration of LAN Printer & Scanner for clients
  • Configuration of all needed software's like Antivirus, E-mail clients,..etc

Education

Bachelor of Engineering - Electronics & Communication

New Horizon College of Engineering
Bangalore
08-2017

Skills

  • Network troubleshooting
  • Operating systems
  • System administration
  • Application support
  • Help desk support
  • Technical support
  • System troubleshooting
  • Software updates
  • Backup and recovery
  • Application installations

Awardsrecognitions

  • Samsung Spot Award 2022, Samsung
  • Samsung Annual Award 2024, Samsung

Languages

Tamil
First Language
English
Upper Intermediate (B2)
B2
kannada
Intermediate (B1)
B1

Websites

Affiliations

“I hereby declare that the above particulars of facts and information stated are true, correct and complete to the best of my belief and knowledge.”

Timeline

IT Support Associate

Access Automation Pvt LTd
02.2022 - 10.2024

Desktop Support L1 Engineer

Impact InfoTech PVT LTD
11.2020 - 10.2021

Desktop Support L1 Engineer

Reboot Mind Technologies
01.2019 - 12.2019

Bachelor of Engineering - Electronics & Communication

New Horizon College of Engineering

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Divith S