DIVLEEN KAUR SIYAN
Summary
Organized and motivated hospitality professional with hands-on experience in front office operations, guest relations, and administrative support. Skilled in delivering exceptional guest experiences, managing reservations, and collaborating across departments to achieve service excellence.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Rooms Division Intern (Management Trainee)
Hilton City Center
09.2023 - 08.2024
- Resolved guest issues promptly, resulting in positive feedback and return visits.
- Facilitated smooth guest experiences by coordinating with multiple departments across the property.
- Performed administrative tasks such as data entry, filing paperwork, updating databases and preparing reports.
- Upsold additional products or services when appropriate in order to meet sales goals.
- Actively participated in developing strategies for improving customer relations.
- Utilized computer systems for tracking, information gathering and for troubleshooting.
Front Office Associate
Best Western Plus
06.2022 - 05.2023
- Assisted guests with check-in, check-out, and room reservations.
- Prepared detailed reports related to guest feedback surveys and incidents at the hotel.
- Processed credit card payments using point of sale systems.
- Updated guest profiles in the computer system regularly to ensure accurate records are kept.
- Resolved customer complaints in a timely manner to ensure customer satisfaction.
Industrial Trainee
Pullman and Novotel
11.2020 - 04.2021
- Responded to emails regarding customer service issues or questions promptly.
- Tracked daily arrival and departure records of hotel guests.
- Operated food processing machines to prepare sauces, dressings and other items according to recipes.
- Monitored stock levels of food items used daily in order to maintain inventory control.
- Followed food safety regulations pertaining to sanitation, food handling and storage.
- Checked rooms for repairs or replacements needed in order to ensure guest satisfaction.
Education
Bachelor of Science - Hotel Management
Lovely Professional University
India01.2022
Senior Secondary Education - India
Cambridge International School
India01.2018
Secondary Education - India
Cambridge International School
India01.2016
Skills
- OnQ PMS
- Opera PMS
- IDS Next
- Microsoft Office Suite
- Microsoft Excel
- Data management
- Conflict resolution
- Cross-departmental collaboration
Certification
- Cyber Security Franchise
- Preventing Human Trafficking: Recognizing the Signs
- Digital Key Foundations - Team Members
- OnQ PM Basic Skills
Accomplishments
- Incredible Intern, Awarded the title of 'Incredible Intern' in the Front Office Department at Pullman and Novotel in 03/2021, recognizing exceptional performance, professionalism, and guest service excellence during the internship tenure.
- People Pleaser, Nominated as 'People Pleaser' at Hilton in 05/2024, recognized for stepping up during a scheduling error to independently cover the night audit shift, efficiently handling audit responsibilities, and executing guest recovery to ensure a seamless guest experience.
Timeline
Rooms Division Intern (Management Trainee)
Hilton City Center
09.2023 - 08.2024
Front Office Associate
Best Western Plus
06.2022 - 05.2023
Industrial Trainee
Pullman and Novotel
11.2020 - 04.2021
Bachelor of Science - Hotel Management
Lovely Professional University
Senior Secondary Education - India
Cambridge International School
Secondary Education - India
Cambridge International School
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