DIV MISTRI
Mississauga
Summary
Insightful Manager with experience directing and improving operations through effective employee motivational strategies and strong policy enforcement. Proficient in best practices, market trends and regulatory requirements of industry operations. Talented leader with analytical approach to business planning and day-to-day problem-solving.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Area Director of Operations
Chucks Roadhouse Bar and Grill
03.2024 - Current
- Managed and lead opening of 15+ stores across Ontario and Manitoba
- Established operational performance metrics, standards and benchmarks for direct reports and employees to follow in providing high-quality service and customer satisfaction.
- Boosted brand growth by devising strategic network and marketing tactics.
- Supervised staff to optimize brand expansion initiatives and productivity.
- Supervised various locations, enforcing high-quality standards of operation.
- Streamlined and monitored quality programs to alleviate overdue compliance activities.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
Franchise Training and Development Manager
Shelby's Shawarma
11.2023 - 02.2024
- Monitored and analyzed business performance to identify areas of improvement and make necessary adjustments.
- Assist units with implementation of food cost procedures, forecasting, labor casting, schedule costing and management scheduling.
- Assist in increasing unit sales and profitability through better processes, training, controls and leadership.
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Alternated training methods to diversify instruction, strengthen learning opportunities, and enhance program success.
- Organized and edited training manuals, multimedia visual aids, and other educational materials.
- Conducted orientation sessions and organized on-the-job training for new hires.
- Trained new hires to perform cross-training exercises with experienced workers.
Apprentice GM
Chipotle
09.2019 - 10.2023
- Maintained a clean and safe work environment, adhering to all health department regulations and guidelines.
- Scheduled and received food and beverage deliveries, adhering to food cost and budget.
- Mentored and trained new team members, fostering a positive culture of teamwork and collaboration within the kitchen staff.
- Conducted daily checks of refrigerators and freezers to verify proper food storage, container labeling, and surface cleaning.
- Delivered in-depth training to workers in food preparation and customer-facing roles to promote strong team performance.
Education
Associate of Science - Software Engineering
Sheridan College
Mississauga04-2021
Skills
- Schedule management
- Restaurant operations management
- Budget analysis
- Economic analysis
- Vendor relationships
- Problem resolution
- Quality management
- Team leadership
- Kitchen oversight
Certification
- Smart Serve Certified
- Food Handlers Certification
- First aid Certified
Timeline
Area Director of Operations
Chucks Roadhouse Bar and Grill
03.2024 - Current
Franchise Training and Development Manager
Shelby's Shawarma
11.2023 - 02.2024
Apprentice GM
Chipotle
09.2019 - 10.2023
Associate of Science - Software Engineering
Sheridan College
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